Senior Engineer - IT Solutions Design and Development

Roads and Transport Authority; Dubai; On-site; AED 391,000 - 558,000; Full time

Job summary

Roads and Transport Authority is seeking an IT professional to maintain and optimize its application and integration platforms, ensuring uninterrupted service and data-driven improvements aligned with the digital-strategy roadmap.

You will support implementation plans, manage change and bug-fix lifecycles, and contribute risk insights to business cases for automation initiatives, aiding prioritisation and resource planning.

Qualifications

• Bachelor's or Master's in IT/CS or Systems Engineering.
• 3+ years experience with a master’s degree in IT/CS or Systems Engineering; 5+ years with a bachelor’s degree.

Responsibilities

• Maintain and optimize the application and integration platforms, ensuring uninterrupted service and alignment with enterprise standards.
• Support implementation plans and the automation roadmap, aligning upgrades, budgets and timelines with digital strategy.
• Contribute data and risk insights to business cases for automation and integration initiatives, aiding prioritisation.
• Manage the centralized repository of applications and support contracts, keeping details in enterprise tools.
• Oversee system touch-point integrations, assess change impacts and coordinate execution across departments.
• Manage change and bug-fix lifecycle: classification, assessment, prioritisation, escalation, and standards improvement.
• Analyze usage metrics and service-delivery gaps to drive efficiency and customer satisfaction.
• Research emerging technologies and model new processes, updating change-management standards and mitigation plans.

Skills

Change management

Data analysis

Automation roadmap

Stakeholder collaboration

Education

Bachelor's degree in IT/CS

Master’s degree in IT/CS or Systems Engineering

Job description

Maintain and optimize RTA’s application and integration platforms, ensuring uninterrupted service, rigorous change execution, and data-driven improvements that advance the digital-strategy roadmap and enterprise-architecture standards.

• Support implementation plans and the automation roadmap, aligning system upgrades, budgets, and timelines with RTA’s digital strategy and enterprise architecture.
• Contribute data and risk insights to business cases for new automation and integration initiatives, aiding strategic prioritisation and resource planning.

Operations

• Manage the centralized repository of applications and associated support contracts, ensuring updated platform, technology, vendor, and server details are maintained in relevant enterprise tools.
• Manage systems touch-point integrations, judging change impacts on design and architecture and orchestrating smooth implementation across departments.
• Manage the lifecycle of change and bug fix requests, including classification, assessment, prioritization, issue escalation, and continuous improvement of related standards.

Product/Process Improvement

• Analyse usage metrics and service-delivery gaps, recommending enhancements that raise efficiency, licence reuse, and customer satisfaction.
• Research emerging technologies and model new processes, updating change-management standards and mitigation plans to strengthen reliability and governance compliance.

Education:

Bachelor's degree/master’s degree in IT/computer science, Systems Engineering

Experience:

3+ years in case of master’s degree (5+ years in case of bachelor’s degree) in related field