Senior Engineer for Enterprise CRM Systems - Global Data Center Segment

Eaton Corporation; Dubai; On-site; AED 223,200 - 334,800; Full time

Benefits offered by this job

High quality of life in Dubai

Job summary

Eaton Corporation is seeking a Senior Engineer specializing in Enterprise CRM Systems for its Global Data Center Segment in Dubai. This role will focus on Salesforce usage for post-order services execution, improving lifecycle visibility, and ensuring consistent operations across regions.

The ideal candidate will possess a Bachelor’s degree and 7-10 years of experience in Salesforce enablement within a complex B2B environment. The position offers an opportunity to live and work in one of the world’s most vibrant cities.

Qualifications

• Minimum 7–10 years of experience in Salesforce enablement, sales operations, commercial operations, or digital transformation roles.
• Experience supporting data centers and mission-critical electrical infrastructure.
• Demonstrated experience building structured offers including scope definition and commercialization.

Responsibilities

• Act as the global Salesforce subject-matter expert.
• Enable clean handoffs from sales to post-order execution.
• Drive adoption of global Salesforce standards.

Skills

Salesforce Enablement

Sales Operations

Commercial Operations

Analytical Mindset

Cross-Functional Collaboration

Education

Bachelor’s degree from an accredited institution

Tools

Salesforce (Sales Cloud)

Job description

Senior Engineer – Enterprise CRM Systems (Global Data Center Segment)

As a globally focused subject‑matter expert, you will enable consistent, scalable, and high‑quality use of Salesforce across Eaton’s Global Data Center Segment, focusing on post‑order services execution, commercial handoffs, and lifecycle visibility.

Salesforce Strategy & Enablement

• Act as the global Salesforce subject‑matter expert for the segment, focusing on services offers, post‑order execution, and customer lifecycle management.
• Partner with the Offer Manager – Services to structure, represent, and scale services offers within Salesforce across regions.
• Translate services offer definitions, scope standards, and execution models into Salesforce objects, workflows, and data structures that enable consistency and repeatability.
• Drive the internal/external VOC, training, and tools roadmap to standardize Eaton offerings, tools, and reports.

Post‑Order Process Excellence

• Enable clean, reliable handoffs from sales to post‑order execution, ensuring Salesforce supports contract clarity, scope visibility, and delivery readiness.
• Support the Post Order CoE by improving Salesforce‑enabled visibility into order status, execution milestones, risks, and customer commitments.
• Identify gaps, inefficiencies, or regional inconsistencies in Salesforce usage and drive structured improvements.

Global Governance & Standardization

• Define and govern global Salesforce standards for data center services use cases, balancing global consistency with regional requirements.
• Drive adoption of common processes, naming conventions, dashboards, and reporting structures.
• Partner with Digital, IT, Sales Operations, and Regional Teams to align Salesforce enhancements with enterprise standards and segment priorities.

Analytics, Insights & Continuous Improvement

• Develop and maintain Salesforce dashboards and insights that support leadership visibility into pipeline quality, post‑order performance, execution risk, and customer outcomes.
• Use data to identify systemic issues and lead continuous improvement initiatives across regions.
• Support training, documentation, and change management to drive sustained adoption.

Cross‑Functional & Regional Collaboration

• Operate effectively in a global, matrixed environment, influencing stakeholders across Services, Sales, Operations, Digital, IT, and regional leadership.
• Serve as a trusted advisor to regional teams on Salesforce best practices related to data center services execution.
• Support global initiatives tied to digitalization, governance, and operational excellence within the Post Order CoE.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum 7–10 years of experience in Salesforce enablement, sales operations, commercial operations, or digital transformation roles within a complex B2B environment.
• Experience supporting data centers and mission‑critical electrical infrastructure.
• Prior involvement in services offer commercialization, post‑order execution models, or lifecycle services.
• Experience partnering with IT and Digital teams on Salesforce enhancements or global deployments.
• Strong analytical mindset with experience developing dashboards, KPIs, and performance insights.
• Exposure to large, programmatic customers (e.g., hyperscale or global accounts).
• Deep, hands‑on experience with Salesforce (Sales Cloud and related service or post‑order use cases).
• Strong understanding of commercial‑to‑execution processes, ideally within services, projects, or lifecycle‑based offerings.
• Demonstrated experience working in a global, matrixed organization and influencing cross‑functional stakeholders without direct authority.
• Demonstrated capability in building structured offers: scope definition, standardization, and commercialization.
• Ability to travel internationally as required.

Benefits

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage.

Living and working in Dubai offers an exceptional quality of life with world‑class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Equal Employment Opportunity

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.