Offer Engineer Manager - Global Data Center Segment

Eaton; Dubai; On-site; AED 220,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Internal mobility

Eaton University

Job summary

Eaton in Dubai seeks an experienced Offer Manager for the Global Data Center Segment to own and scale data centre services offers worldwide, defining the offer strategy, standardising the content and delivery model, and enabling consistent, repeatable customer outcomes across regions.

You will lead cross‑functional teams across engineering, services, supply chain and sales ops, shaping pricing, playbooks and digital tools to drive value delivery for hyperscale and colocation customers.

Qualifications

• Bachelor’s degree from an accredited institution.
• 15+ years of experience in services offer management or related fields.

Responsibilities

• Own the end-to-end lifecycle of global DC service offers.
• Define offer segmentation by customer type and geography.
• Develop and maintain a services roadmap aligned with priorities.
• Create playbooks, templates and service descriptions for standardisation.
• Collaborate with IT to digitalise offers and enable measurement.
• Support commercialization with clear value propositions and pricing guardrails.

Skills

Global data centre services

Offer management

Cross-functional leadership

Commercial pricing & GTM

Digital enablement & analytics

Process standardisation

Education

Bachelor’s degree

Job description

Join Our Team at Eaton: Empowering Tomorrow, Today!

Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration and capability building.

Eaton's Global Data Center Segment is focused on helping data centres realise real business benefits today while optimising their operations for the future. With the rise of big data, edge computing and cloud, data centres are under pressure to be more high‑performing, sustainable and cost‑effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed‑to‑market. With our digital intelligence, world‑class cyber‑secure products and services, reliable, compatible solutions and engineering expertise, we help data centres realise real business benefits today while optimising their operations for the future.

Within this segment, Eaton has an opening for Offer Manager – Global Data Center Segment. This position is responsible for owning and scaling Eaton’s data centre services offers globally, defining the offer strategy, standardising the offer content and delivery model, and enabling consistent, repeatable customer outcomes across regions. This role sits at the intersection of post‑order execution, field and project services, quality/customer satisfaction and commercial operations, ensuring Eaton’s services are packaged, positioned, priced and operationally executable for the world’s most demanding, programmatic hyperscale and colocation customers.

What you’ll do:

1) Services Offer Strategy & Portfolio Ownership

• Act as global post‑order CoE offer owner for Data Centre Services.
• Own the end‑to‑end lifecycle of global DC service offers (commissioning, installation/energisation, preventive maintenance, EPMS/power quality and lifecycle programmes).
• Define offer segmentation by customer type (hyperscale vs. colocation) and geography, balancing standardisation with local needs.
• Build and maintain a services roadmap aligned to segment priorities and customer requirements.
• Partner with Global IT to drive digital tools (VOC, training, reporting) that standardise offers and execution.

2) Standardisation & Repeatability (Global Scale)

• Design globally deployable service standards (scope, deliverables, assumptions, acceptance criteria) to reduce regional variance.
• Enable “one way to sell / one way to deliver” service offers in collaboration with cross‑functional stakeholders.
• Govern core offer documentation (playbooks, SOW templates where applicable, service descriptions, customer collateral).
• Drive digital enablement with IT to standardise safe, quality execution across field operations.

3) Commercial Enablement (Sell‑With & Sell‑Through)

• Enable regions to quote and sell services through clear value propositions, differentiation and GTM guidance.
• Develop pricing guardrails with Finance (rate structures, bundling, attach strategies, deal qualification).
• Support strategic global pursuits with clear, executable service scope and risk visibility.
• Leverage digital tools to increase sales effectiveness across target customers and segments.

4) Delivery Model Alignment (Make It Executable)

• Ensure service offers are operationally ready (capacity assumptions, skills, prerequisites, tools and hand‑offs).
• Partner with post‑order leaders to improve delivery performance (readiness, site access, commissioning execution).
• Integrate structured field and programme feedback into continuous offer improvement.

5) Customer Outcomes, Quality & Metrics

• Define and track offer‑level success metrics (attach rate, margin contribution, delivery performance, FTR quality, customer satisfaction).
• Provide insights and dashboards to drive adoption, consistency and improved customer experience.
• Advance digitalisation across reporting and metrics to support customer satisfaction roadmaps.

6) Cross‑Functional & Global Stakeholder Leadership

• Lead across a global matrix (engineering, services, supply chain, marketing, sales ops, PMO, quality) without direct authority.
• Bridge global standards and regional execution to ensure offers remain scalable, practical and regionally relevant.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum 15 years of experience across one or more of the following: services offer management, product/offer management, programme management, services commercialisation, post‑order execution or field/project services in a complex B2B environment.

Skills

• Experience supporting data centres and mission‑critical electrical infrastructure (grey/white‑space ecosystems, commissioning/start‑up environments or power services).
• Experience with offer enablement concepts: roadmaps, positioning, go‑to‑market planning and stakeholder readiness.
• Demonstrated commercial acumen: pricing logic, value‑based selling support and risk/assumption management.
• Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
• Familiarity with digital services/monitoring offers and how they attach to physical infrastructure programmes.

Why join Eaton

• Competitive compensation and benefits, aligned with your experience and impact.
• Opportunity to work on challenging, high‑impact projects within a dynamic and collaborative team environment.
• Your aspirations matter – Eaton actively supports internal mobility and promotes from within whenever possible.
• Your growth matters – We invest in long‑term development through continuous learning, up‑skilling and global programmes via Eaton University.
• Your contributions matter – Reliability, safety, efficiency and sustainability are at the heart of what we do, driving meaningful impact on people’s lives and the environment.
• Your wellbeing matters – Health, safety and wellness are a priority. At Eaton, wellbeing goes beyond programmes, empowering employees with the tools and environment to thrive.

Living and Working in Dubai

Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity and a well‑established expatriate ecosystem.

At Eaton, employees based in Dubai are part of a stable, well‑governed organisation that brings together global teams, clear ways of working and the flexibility needed to support both performance and long‑term career development.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

All positions may require participation in video and in‑person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.