Quality Engineer Manager - Global Data Center Segment
Eaton
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Benefits offered by this job
Job summary
Qualifications
- Minimum of 15 years of experience in quality management, operational excellence, or leadership.
- Experience in complex, global, engineered-to-order or services-led environments.
Responsibilities
- Define and own the global post-order quality strategy for Global Data Center Segment.
- Lead global assurance and testing methodologies for service outcomes.
- Own global process quality for post-order execution.
Skills
Education
Job description
Join Our Team at Eaton: Empowering Tomorrow, Today! Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
Eaton’s Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing, and cloud, data centers are under pressure to be more high‑performing, sustainable and cost‑effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed‑to‑market. With our digital intelligence, world‑class cyber‑secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits while optimizing their operations for the future.
Within this segment, Eaton has an opening for a Quality Manager – Global Data Center Segment. This position is a senior, globally accountable leader responsible for defining, governing, and continuously improving the end‑to‑end quality framework for post‑order execution across Eaton’s Global Data Center Segment.
Operating within the Post Order Center of Excellence (CoE), this role ensures that quality is designed into execution—not inspected after the fact—by establishing global standards, assurance mechanisms, testing rigor, and process discipline that scale across regions, customers, and service offers. The position plays a critical role in enabling consistent, reliable, and repeatable customer outcomes while supporting Eaton’s growth with hyperscale and colocation data center customers worldwide. The role is based in Dubai, serving as a global coordination hub, and works across regions, time zones, and functions to drive a “one Eaton” quality mindset for post‑order delivery.
- Define and own the global post‑order quality strategy for the Global Data Center Segment, aligned with segment priorities, customer expectations, and Eaton enterprise standards.
- Establish and maintain a single global quality framework covering assurance, testing, process compliance, and continuous improvement across regions.
- Partner with the Post Order Director, Services, Engineering, PMO, OPEX, and regional execution leaders to embed quality expectations into operating models and execution rhythms.
- Lead global assurance and testing methodologies to validate that post‑order deliverables, services, and execution outcomes meet defined quality, safety, and reliability standards.
- Ensure quality gates, reviews, and acceptance criteria are consistently applied across complex, multi‑region data center programs.
- Drive root‑cause analysis and corrective actions for systemic quality issues, partnering cross‑functionally to prevent recurrence.
- Own global process quality for post‑order execution, ensuring that standardized processes are clearly defined, documented, deployed, and adhered to.
- Work closely with the Quality Analyst – Process and OPEX partners to identify gaps, simplify workflows, and eliminate variation that negatively impacts customer outcomes.
- Support the evolution of global processes as services scale, new offers are introduced, or customer requirements change.
- Define and monitor global quality KPIs, dashboards, and review cadences that provide transparency into performance, risk, and trends.
- Lead continuous improvement initiatives focused on reducing defects, rework, cycle time, and execution risk while improving customer satisfaction.
- Escalate critical quality risks with clear data, options, and recommendations to senior leadership.
- Lead, coach, and develop a small but highly impactful global quality team, including the Quality Analyst – Assurance & Testing and Quality Analyst – Process.
- Build quality capability across the broader Post Order organization by influencing leaders and teams beyond direct reporting lines.
- Foster a culture where quality, safety, and accountability are core expectations—not trade‑offs for speed.
- Bachelor’s degree in engineering, Quality, Operations, or a related technical discipline from an accredited institution.
- Minimum of 15 years of experience in quality management, operational excellence, or execution leadership within complex, global, engineered‑to‑order or services‑led environments.
- Experience supporting data center, critical power, or infrastructure services.
- Formal quality or continuous improvement certifications (e.g., Lean, Six Sigma, ISO‑related frameworks).
- Experience working in or leading teams based in the Middle East or other global hubs.
- Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
- Competitive compensation and benefits, aligned with your experience and impact.
- Opportunity to work on challenging, high‑impact projects within a dynamic and collaborative team environment.
- Your aspirations matter – Eaton actively supports internal mobility and promotes from within whenever possible.
- Your growth matters – We invest in long‑term development through continuous learning, upskilling, and global programs via Eaton University.
- Your contributions matter – Reliability, safety, efficiency, and sustainability are at the heart of what we do, driving meaningful impact on people’s lives and the environment.
- Your wellbeing matters – Health, safety, and wellness are a priority. At Eaton, wellbeing goes beyond programs, empowering employees with the tools and environment to thrive.
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world‑class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.
Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
All positions may require participation in video and in‑person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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