Senior Data Analyst

Amazon; Dubai; On-site; AED 250,000 - 380,000; Full time

Job summary

Amazon is seeking a Sr Data Analyst to deepen understanding of customer service performance. The role collaborates with contact center operations, operational programs, and partners to analyze data and deliver insights that improve customer experience.

You will develop data-driven insights, lead analytics projects, experiments, and continuous improvement initiatives, and communicate recommendations clearly to leadership.

Qualifications

• Bachelor's degree in Statistics, Computer Science or Information Technology.
• More than 5 years of experience in Analytics or BI.
• Ability to translate technical aspects of analysis into actionable insights.
• Excellent data driven storytelling skills.
• Deep understanding of advanced statistical techniques and model building.
• Ability to create interactive dashboards and reports using visualization tools like Amazon QuickSight, Tableau, Power BI.

Responsibilities

• Translate technical aspects of analysis and metrics into actionable insights.
• Create and deliver compelling dashboards with visualization and documentation of insights.
• Present complex analyses succinctly to C-suite level stakeholders.
• Advanced SQL to write complex queries across multiple tables and joins.
• Work with visualization tools to create interactive dashboards and reports.
• Leverage Python, R, SAS for advanced statistical modeling and testing.
• Understand data warehousing and data modeling concepts.

Skills

SQL

Data storytelling

Dashboards

Python

R

SAS

Data mining

Databases

Data warehousing

Statistical modelling

Communication

Education

Bachelor's degree in Statistics, Computer Science or Information Technology

Master's degree in Statistics, Computer Science or Information Technology

Tools

Amazon QuickSight

Tableau

Power BI

Job description

Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. We are currently looking for a highly skilled and motivated Sr Data Analyst to help build a deeper understanding of our customer service experience. The Sr Data Analyst is a key member of the Customer Service Team at Amazon working with contact center site operations operational programs and other Amazon business partners to analyze and improve customer service performance. The Sr Data Analyst will seek and use actionable insights and recommendations to improve contact experience. Day to day activities include analyzing metrics of success working with advanced analytics team members to develop data-driven insights leading insights projects experiments and continuous improvement projects as well as provide recommendations for operational leaders and communicate those recommendations in a clear and compelling fashion. The consultative expertise of the role is critical to delivering the measurable positive impact to customer experience.

Key job responsibilities

• Ability to translate technical aspects of analysis and metrics into actionable insights.
• Excellent data driven storytelling skills.
• Create and deliver compelling dashboards with visualization and writing the document to explain the analysis and providing insights.
• Comfortable presenting complex analysis in a simple easy to digest way to C-suite level stakeholders.
• Advanced in SQL ability to write complex queries from scratch from multiple tables creating the appropriate joins extracting and manipulating data formatting fields creating new measures and metrics etc.
• Working experience with visualization tools (Amazon QuickSight Tableau Power BI etc.) ability to create interactive user-friendly and compelling dashboards and reports.
• Excellent organizational interpersonal and communication skills (both written and verbal).
• Ability to effectively manage competing priorities in a complex work environment focusing on high-value activities.
• Fluency with an advanced analytical tool (Python R SAS etc.) - ability to run advanced statistical modeling and testing in one of the above languages.
• Experience in working with databases and data mining techniques in a business environment.
• Understanding of data warehousing and data modeling concepts.

We are open to hiring candidates to work out of one of the following locations: Dubai ARE

BASIC QUALIFICATIONS

• Bachelor's degree in Statistics Computer Science or Information Technology.
• More than 5 years of experience working in Analytics or Business Intelligence environment.
• Ability to translate technical aspects of analysis and metrics into actionable insights.
• Excellent data driven storytelling skills.
• In depth understanding of advanced statistical techniques and methodologies as well as simple linear regression analysis multivariate regression analysis and model building.
• Ability to create interactive user-friendly and compelling dashboards and reports using visualization tools like Amazon QuickSight Tableau Power BI etc.
• Excellent organizational interpersonal and communication skills (both written and verbal).
• Ability to effectively manage competing priorities in a complex work environment focusing on high-value activities
• Effective written and verbal communication skills

PREFERRED QUALIFICATIONS

• Masters in Statistics Computer Science or Information Technology
• Experience in e-commerce or analytical transformation
• Experience in predictive analytics experimental design A/B testing
• Experience in Customer Service
• Experience in AWS and Amazon QuickSight