Senior Customer Success Manager - Trading & Gaming

Lean Technologies; Dubai; On-site; AED 367,242 - 514,138; Full time

Job summary

Lean Technologies is on the lookout for a Senior Customer Success Manager to oversee their Trading & Gaming vertical in Dubai. This role involves managing the entire post-sale lifecycle and driving expansion strategies for Lean’s largest clients.

The ideal candidate will have substantial experience in trading platforms or gaming companies, with a strong grasp of payment flows and account management. The position also emphasizes collaboration with C-level stakeholders to enhance operational success.

Qualifications

• Direct experience in customer success with trading platforms, brokerages, or gaming companies.
• Strong understanding of real-time payment operations and mechanisms.
• Senior-level experience managing enterprise accounts with complexity.

Responsibilities

• Own relationships with top trading and gaming clients from onboarding to renewal.
• Lead complex onboarding across high-frequency payment environments.
• Build trusted relationships with C-level executives and product leaders.

Skills

Customer Success Management

Real-time payment flows

Risk mitigation

KYC/AML regulations

Upsell/Cross-sell

Operational excellence

Job description

Lean Technologies is on the lookout for a Senior Customer Success Manager to oversee their Trading & Gaming vertical in Dubai. This role involves managing the entire post-sale lifecycle and driving expansion strategies for Lean’s largest clients.

The ideal candidate will have substantial experience in trading platforms or gaming companies, with a strong grasp of payment flows and account management. The position also emphasizes collaboration with C-level stakeholders to enhance operational success.