Customer Success Manager

Lean Technologies; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Lean Technologies is hiring a Senior Customer Success Manager to anchor and scale our Trading & Gaming vertical in the UAE and KSA, owning post-sale lifecycle, expansion strategy, and the success of Lean’s largest customers across brokerages, crypto exchanges, trading platforms and gaming operators.

You will work with the VP GTM – Trading & Gaming to translate strategy into execution, ensuring activation, scale and expansion of Lean’s infrastructure, driving retention and long‑term account

Qualifications

• Ability to manage top-tier fintech/trading clients.
• Strong collaboration with GTM and product teams.
• Experience in post-sale lifecycle and retention strategies.

Responsibilities

• Own the relationship for Lean's largest trading and gaming customers from onboarding to renewal and expansion.
• Partner on account strategy, expansion planning, and prioritisation of high-impact opportunities.
• Identify and drive upsell/cross-sell opportunities across instant funding, withdrawals, recurring payments, wallet top-ups, and stablecoin rails.
• Lead onboarding and activation journeys for high-frequency, latency-sensitive use cases.
• Ensure customers are operationally ready across deposits and withdrawals, KYC/AML, and regulatory constraints.
• Proactively manage risks related to traffic spikes, payment failures, or regulatory changes.
• Serve as the voice of trading and gaming customers internally to influence product and roadmap decisions.

Skills

Account ownership

Cross-sell

Onboarding

Risk management

Job description

About the role

As Lean scales into a multi-product, verticalized GTM organisation, we’re hiring a Senior Customer Success Manager (CSM) to anchor and scale our Trading & Gaming vertical alongside the VP of GTM – Trading & Gaming.

This role owns the post-sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex customers across the UAE and KSA;including brokerages, crypto exchanges, trading platforms, gaming operators, wallets, and high-frequency transaction businesses.

You will work hand-in-hand with the VP of GTM – Trading & Gaming as the senior CS counterpart: translating GTM strategy into execution, ensuring customers activate, scale, and expand their use of Lean’s infrastructure. This is a commercial CSM role with direct ownership of retention, expansion, and long-term account health in one of Lean’s most dynamic, high-throughput verticals.

About Lean

Lean is building the fintech infrastructure platform that catalyzes the next generation of payments and fintech solutions in the region. Our solutions range from open banking and open finance connectivity, account-to-account payments, credit decisioning capabilities, and cross-border stablecoin-powered payments. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Backed by top-tier global investors, including General Catalyst, Sequoia, and Shorooq, and having recently raised $67.5M in Series B funding, we’re building the rails for Open Finance in MENA. We’re trusted by 350+ clients across the UAE and Saudi Arabia, including the likes of Binance, Capital.com, IG Group, and many more, making it the region’s most valuable Open Banking platform.

We are building modern infrastructure and rails for MENA, processing billions of dollars in transactions and enabling seamless, secure, and compliant financial connectivity.

What you’ll own

Strategic Account Ownership

• Own the relationship for Lean’s largest trading and gaming customers, from onboarding to renewal, and multi-product expansion.

• Partner internally on account strategy, expansion planning, and prioritisation of high-impact opportunities.

• Identify and drive upsell/cross-sell opportunities across instant funding, instant and verified withdrawals, recurring payments, wallet top-ups, and stablecoin rails.

Operational Excellence

• Lead complex onboarding and activation journeys across high-frequency, latency-sensitive use cases (e.g., trading deposits, instant withdrawals).

• Ensure customers are operationally ready across deposits and withdrawals withdrawal flows, success rates, reconciliation, KYC/AML and regulatory specific constraints

• Proactively manage risks related to traffic spikes, payment failures, or regulatory changes.

GTM Vertical Influence

• Serve as the voice of trading and gaming customers internally, influencing product, engineering, and roadmap decisions based on real operational needs.