Senior Customer Success Manager - SaaS | Remote & ESOP

Bayzat; Dubai; Hybrid; AED 240,000 - 360,000; Full time

Benefits offered by this job

Growth opportunities

Remote / Hybrid work

Well-being policies

Inclusive culture

ESOP opportunities

Job summary

Bayzat is a leading SaaS platform in HR, payroll, and insurance services, driving modern employee experiences in the UAE. We are seeking a Customer Success Manager to ensure clients achieve success through training, support, and consultative guidance in a fast-growing environment.

The role emphasizes KPI-driven customer success, cross-functional collaboration, and long-term retention. Fluency in English and Arabic is required, and experience in high-growth teams is a plus.

Qualifications

• 4+ years of Customer Success experience in a SaaS environment.
• Customer service oriented and stakeholder-facing.
• Strong interpersonal, verbal and written communication skills.
• Fluency in English and Arabic with excellent documentation.
• Experience in high-growth environments and data analysis.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Drive customer satisfaction through ongoing support, training, and consultative guidance.
• Identify and optimize KPIs to monitor usage and retention.
• Review health scores to increase activation and reduce churn.
• Maintain daily communication across the customer lifecycle and propose solutions.
• Create policies that improve the customer journey and experience.
• Understand customer needs and align processes with goals.
• Provide actionable product feedback to the development team.
• Offer technical product training and support to customers.
• Advise on best practices for using Bayzat software to meet business goals.
• Develop and enhance customer training materials.

Skills

Customer Success

SaaS Experience

English & Arabic

Stakeholder Management

Analytical Skills

Job description

Bayzat is a leading SaaS platform in HR, payroll, and insurance services, driving modern employee experiences in the UAE. We are seeking a Customer Success Manager to ensure clients achieve success through training, support, and consultative guidance in a fast-growing environment.

The role emphasizes KPI-driven customer success, cross-functional collaboration, and long-term retention. Fluency in English and Arabic is required, and experience in high-growth teams is a plus.