Senior Customer Solutions Manager, AI & Data

Human Ventures, LLC.; Dubai; On-site; AED 480,000 - 515,000; Full time

Job summary

Ookla, an Accenture company, is seeking a Customer Solutions Manager to drive high-value customer outcomes across telecom RF and data products. You will lead engagements, educate clients, and collaborate with sales on account health and growth opportunities.

The role emphasizes AI-assisted dashboards, reporting, and leveraging Tableau, SQL, and Python to deliver actionable insights for customers and internal teams.

Qualifications

• 5–10 years in enterprise-level, technology-related support or account management.
• Strong customer focus and bias for action.
• Experience bringing nascent products into new markets is desirable.
• Proven ability to build relationships across organizations.

Responsibilities

• Be the primary contact for Ookla’s high-value customers.
• Grow relationships across customer business and technical teams.
• Educate and support clients to maximize product usage.
• Act as the primary resolution point for customer issues and questions.
• Troubleshoot business and technical issues and escalate as needed.

Skills

Tableau

SQL

Python

AI/ML basics

Customer success

Education

B.A./B.S. degree or equivalent

Master’s degree a plus

Job description

Ookla, an Accenture company, is seeking a Customer Solutions Manager to drive high-value customer outcomes across telecom RF and data products. You will lead engagements, educate clients, and collaborate with sales on account health and growth opportunities.

The role emphasizes AI-assisted dashboards, reporting, and leveraging Tableau, SQL, and Python to deliver actionable insights for customers and internal teams.