Enterprise Customer Solutions Manager | AI, RF & Data

Ziff Davis; Dubai; On-site; AED 480,000 - 515,000; Full time

Job summary

Ookla, an Accenture company, is seeking a Customer Solutions Manager to lead strategic customer engagements and drive value from our data products. You will collaborate with sales, product, and engineering teams, educate clients on our solutions, and act as the primary escalation path for complex issues.

The role requires deep technical aptitude, customer focus, and the ability to travel regularly to meet clients and attend corporate functions.

Qualifications

• 5–10 years in enterprise-level tech support or account management.
• Exceptional customer focus and bias for action.
• Experience bringing nascent products to new markets is a plus.
• Able to build relationships across customer organizations.
• Strong problem-solving with new technologies.

Responsibilities

• Primary contact for high-value customers.
• Develop and grow relationships across customer’s business and tech teams.
• Educate, train, and support clients to maximize product use.
• Resolve issues and coordinate with internal teams as needed.
• Troubleshoot customer-facing business and technical issues.

Skills

SQL

Python

Tableau

Data Analytics

RAN/RF

AI/ML

Product knowledge

Education

Bachelor's degree or equivalent

Master’s degree (plus)

Tools

Excel

Job description

Ookla, an Accenture company, is seeking a Customer Solutions Manager to lead strategic customer engagements and drive value from our data products. You will collaborate with sales, product, and engineering teams, educate clients on our solutions, and act as the primary escalation path for complex issues.

The role requires deep technical aptitude, customer focus, and the ability to travel regularly to meet clients and attend corporate functions.