Senior Customer Retention & Support Specialist

Sharjah Islamic Bank; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Sharjah Islamic Bank seeks a Senior Processor for Customer Retention & Support in Sharjah. The role focuses on responding to incoming contacts, addressing inquiries, complaints, and service requests with professional accuracy and courtesy.

You will perform outbound calls, capture feedback, and record details in bank systems, while collaborating with related sections to ensure continuity of service and adherence to quality standards.

Qualifications

• High School or Diploma is required.
• Proficient in English and Arabic, with strong written and spoken communication.

Responsibilities

• Answer inbound calls and assist customers with inquiries and complaints.
• Handle routine issues with minimal supervision and escalate complex cases.
• Conduct outbound calls and collect customer feedback or information.
• Document call details accurately in bank systems.
• Maintain courteous, professional service and uphold quality standards.
• Collaborate with teams to improve processes and customer experience.

Skills

Communication skills

Education

High School or Diploma

Job description

Sharjah Islamic Bank seeks a Senior Processor for Customer Retention & Support in Sharjah. The role focuses on responding to incoming contacts, addressing inquiries, complaints, and service requests with professional accuracy and courtesy.

You will perform outbound calls, capture feedback, and record details in bank systems, while collaborating with related sections to ensure continuity of service and adherence to quality standards.