Senior Customer Engineer, Turkey

Cloudflare, Inc.; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Cloudflare, Inc. in Dubai seeks a Solutions Engineer to map customer infrastructure to Cloudflare architectures, lead PoCs, and define success criteria for technical evaluations.

You will provide oversight for onboarding and migration blueprints, maintain an enterprise SaaS perspective, and carry a quota tied to new business growth. Fluency in English and Turkish is required to serve multinational customers.

Qualifications

• Experience in Solutions Engineering, Customer Engineering, or Technical Account Management.
• Strong architectural mindset for enterprise network and security design.
• Commercial mindset with understanding of SaaS metrics and enterprise sales cycles.
• Depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.

Responsibilities

• Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures.
• Define and scope success criteria for PoCs and technical evaluations.
• Provide oversight for technical onboarding and design migration blueprints.
• Carry a variable quota tied to new business acquisition and account growth.
• Act as a trusted technical advisor throughout the entire customer lifecycle.
• Leverage AI agents and LLMs to automate routine tasks and documentation.
• Partner with the Enablement Team to create technical resources and best practices.

Skills

Enterprise networking

Security design

SaaS metrics

AI proficiency

Coding / Scripting

Developer platform fluency

English

Turkish

Education

Bachelor's or Master's in CS/Engineering

Tools

LLM orchestration

Job description

Responsibilities

• Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures
• Define and scope success criteria for Proof of Concepts (PoCs) and technical evaluations
• Provide oversight for technical onboarding and design migration blueprints
• Carry a variable quota tied to new business acquisition and account growth
• Act as a trusted technical advisor throughout the entire customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks and documentation
• Partner with the Enablement Team to create technical resources and best practices

Requirements

• Fluency in English and Turkish (written and spoken)
• Experience in Solutions Engineering, Customer Engineering, or Technical Account Management
• Strong architectural mindset for enterprise network and security design
• Commercial mindset with understanding of SaaS metrics and enterprise sales cycles
• Depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Preferred Qualifications

• Track record of creating technical enablement workshops and documentation
• Experience with LLM orchestration and RAG architectures
• Knowledge of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Background in hyperscalers, digital natives, or distributed systems environments

About the Company

Cloudflare is on a mission to help build a better Internet, running one of the world's largest networks to protect and accelerate Internet applications for millions of users globally.