Senior Customer Engineer, Saudi Arabia

Cloudflare, Inc.; Dubai; On-site; AED 400,000 - 650,000; Full time

Job summary

Cloudflare, Inc. in Dubai is seeking a technically adept Solutions Engineer / Technical Account Manager to partner with Account Executives, map customer infrastructure to Cloudflare architectures, and steer PoC plans.

The role emphasizes onboarding enterprise clients, driving adoption, and acting as a trusted advisor across the customer lifecycle, with a quota tied to new business and account growth.

Qualifications

• Fluent in English and Arabic (written and spoken).
• Experience in customer-facing technical roles (Solutions Engineer or T.A.M.).
• Ability to design and articulate complex enterprise network and security architectures.
• Proven track record in quota-carrying or revenue-aligned environment.
• Deep understanding of Internet fundamentals (OSI Model, BGP, DNS, HTTP(S)).
• Expertise in at least four technical areas (Security, Performance, AI, Coding, or Developer Platforms).
• Degree in Computer Science, Engineering, or related field.

Responsibilities

• Partner with Account Executives to lead technical discovery and map customer infrastructure to Cloudflare architectures.
• Define and execute PoC plans and technical evaluations.
• Oversee technical onboarding and implementation for enterprise clients.
• Drive customer adoption and value realization through structured migration blueprints.
• Carry a variable quota tied to new business acquisition and account growth.
• Act as a trusted technical advisor throughout the customer lifecycle.
• Leverage AI agents and LLMs to automate routine tasks and workflows.
• Design and govern technical resources and best practices.

Skills

Bilingual English/Arabic

Enterprise networking

Security architectures

OSI/BGP/DNS/HTTP(S) fundamentals

AI proficiency

Solutions engineering

Developer platforms

Education

Bachelor's in Computer Science or Engineering

Tools

LLM orchestration

RAG architectures

Job description

Responsibilities

• Partner with Account Executives to lead technical discovery and map customer infrastructure to Cloudflare architectures
• Define and execute Proof of Concept (PoC) plans and technical evaluations
• Oversee technical onboarding and implementation for enterprise clients
• Drive customer adoption and value realization through structured migration blueprints
• Carry a variable quota tied to new business acquisition and account growth
• Act as a trusted technical advisor throughout the entire customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks and workflows
• Design and govern technical resources and best practices

Requirements

• Fluency in English and Arabic (written and spoken)
• Experience in customer-facing technical roles such as Solutions Engineering or Technical Account Management
• Ability to design and articulate complex enterprise network and security architectures
• Proven track record in a quota-carrying or revenue-aligned environment
• Deep understanding of Internet fundamentals (OSI Model, BGP, DNS, HTTP(S))
• Expertise in at least four technical areas including Security, Performance, AI Proficiency, Coding, or Developer Platforms
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Preferred Qualifications

• Track record of creating and delivering technical enablement
• Experience with LLM orchestration and RAG architectures
• Understanding of regulatory requirements like PCI DSS, HIPAA, and SOC 2
• Background in hyperscalers or digital native environments

About the Company

Cloudflare is on a mission to help build a better Internet by protecting and accelerating Internet applications through its intelligent global network.