Senior Costume Operations Leader

Miral Experiences; Al Ain; On-site; AED 180,000 - 240,000; Full time

Job summary

Miral Experiences is seeking an Operations Costuming Manager (Services) to lead the costuming function across all entities, ensuring readiness from planning to distribution, maintenance, and lifecycle management.

The role focuses on operational excellence, cost efficiency, and enhancing colleague experience while maintaining high service standards in a dynamic entertainment environment.

Qualifications

• Bachelor’s degree or equivalent in Garment Care, Textile or Fashion-related field.
• Minimum 5 years in textile or customer service industries, including 3 years in leadership.

Responsibilities

• Lead and develop a team of Assistant Managers, fostering a high-performance culture.
• Oversee performance management, training plans, and professional development.
• Identify training needs and ensure compliance with HSE, Finance, and Procurement policies.
• Manage service provider teams and ensure service level excellence.
• Ensure end-to-end costuming operations across all touchpoints.
• Monitor contractor performance against SLAs and participate in KPI reviews.
• Drive continuous improvement initiatives to support growth.
• Ensure adherence to SOPs, safety standards, and timelines.
• Manage workforce scheduling, attendance, and grooming compliance.
• Implement training programs and onboarding sessions.
• Maintain training records and recommend external programs.
• Define and implement service scopes and quality standards.
• Conduct material inspections and manage vendor feedback loops.
• Monitor laundry quality processes and resolve service issues.
• Manage inventory planning, replenishment and stock control.
• Oversee procurement (PR to PO) and delivery tracking.
• Support department budgeting and cost monitoring.
• Contribute to strategic initiatives and service enhancements.

Skills

Leadership

Team management

Critical thinking

Problem solving

Process improvement

ERP/M365

Fashion retail

Garment care

Hospitality industry

Lean Six Sigma

Project Management

Oracle Fusion

Garment distribution

Education

Bachelor’s degree in Garment Care/Textile/Fashion

Tools

Oracle Fusion

Job description

Miral Experiences is seeking an Operations Costuming Manager (Services) to lead the costuming function across all entities, ensuring readiness from planning to distribution, maintenance, and lifecycle management.

The role focuses on operational excellence, cost efficiency, and enhancing colleague experience while maintaining high service standards in a dynamic entertainment environment.