Senior Content Integration Specialist, Middle East

Dow Jones & Company, Inc.; Dubai; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive Insurance Plans

Paid Time Off

Family Care Benefits

Access to Dow Jones Products

Subscription Discounts

Employee Referral Program

Employee Well-being Support & Fitness

Equal Opportunity Employer

Job summary

Dow Jones is seeking a Senior Content Integration Specialist in Dubai to join the Risk & Compliance Implementation and Integration team. You will support customers and partners in the Middle East, owning complex integrations and guiding them from discovery through production adoption.

This senior, customer-facing role requires strong integration expertise, business acumen, and the ability to work with technical teams, executives, and commercial teams across a fast-growing market.

Qualifications

• Deep knowledge of APIs, data feeds, integration patterns, data mapping, testing, authentication, error handling, and troubleshooting.

Responsibilities

• Own and lead complex customer and partner integrations with Dow Jones Risk & Compliance products, APIs, data feeds, and workflows.
• Provide expert guidance during pre-sales, solution design, implementation, migration, testing, go-live, and post-go-live activities.
• Act as a senior technical and business advisor to customers, partners, Sales, Product, Technology, Support, and Implementation teams.
• Translate customer requirements into practical integration approaches including data mapping, API usage, workflow design, testing, monitoring, and handover.
• Lead investigation and resolution of API, data feed, upload, data quality, and workflow issues.
• Coordinate cross-functional responses to high-priority customer issues with clear ownership and escalation plans.
• Facilitate customer workshops, discovery sessions, integration reviews, implementation meetings, and executive discussions.
• Shape commercially viable integration solutions with Sales to improve conversion and adoption.
• Identify opportunities to expand value, improve retention, support migrations, and drive revenue growth.
• Support high-touch customers with guided, step-by-step implementation and integration decisions when self-service docs are insufficient.
• Develop reusable integration patterns, troubleshooting guidance, and customer-facing documentation.

Skills

APIs & data feeds

Data mapping

Stakeholder comms

Troubleshooting

Pre-sales support

Project coordination

Travel availability

Job description

The Role

We are seeking an experienced Senior Content Integration Specialist to join the Risk & Compliance Implementation and Integration team. Based in Dubai, this role will support customers and partners operating in and from the Middle East.

The role will be heavily market facing, with interactions with customers pre- and post-sales. The successful candidate will combine strong technical integration expertise with proven customer-facing and commercial experience. They will work in a fast-growing market where customers often require hands‑on guidance throughout pre-sales, implementation, migration, go‑live, and post-go-live support.

This is a senior individual contributor role for someone who can confidently engage with technical teams, business stakeholders, senior executives, and commercial teams. They will be expected to own complex integration conversations, influence solution design, identify risks and opportunities, and represent Dow Jones credibly with strategic customers and partners.

The role will report to the Director of Implementation and Integration, EMEA.

You Will

• Own and lead complex customer and partner integrations involving Dow Jones Risk & Compliance products, APIs, data feeds, and associated workflows.
• Provide expert guidance during pre-sales, solution design, implementation, migration, testing, go-live, and post-go-live activities.
• Act as a senior technical and business-facing advisor to customers, partners, Sales, Product, Technology, Support, and Implementation teams.
• Translate customer requirements into practical integration approaches, including data mapping, API usage, workflow design, testing, monitoring, and operational handover.
• Lead the investigation and resolution of complex API, data feed, upload, data quality, and workflow issues.
• Coordinate cross‑functional responses to high‑priority customer issues, ensuring clear ownership, communication, escalation, and resolution plans.
• Facilitate customer workshops, technical discovery sessions, integration reviews, implementation meetings, and executive‑level discussions.
• Work closely with Sales to shape commercially viable integration solutions, support proposals and opportunities, and improve the likelihood of successful conversion and adoption.
• Identify opportunities to expand customer value, improve retention, support migrations, and contribute to revenue growth.
• Support high‑touch customers through guided, step‑by‑step implementation and integration decisions where self‑service documentation is insufficient.
• Develop reusable integration patterns, troubleshooting guidance, customer‑facing documentation, and best practices.
• Represent regional customer needs globally and ensure local requirements are reflected in internal planning.
• Help scale the operating model by mentoring colleagues and sharing knowledge across the wider team.

You Have

• Typically approx 10 years of relevant experience in technical integration, solution consulting, implementation, professional services, technical account management, customer success engineering, or a closely related field.
• A demonstrable track record of working directly with enterprise customers and strategic partners.
• Deep knowledge of the Risk and Compliance domain.
• Significant experience leading customer‑facing technical engagements from discovery through implementation and production adoption.
• Strong practical understanding of APIs, data feeds, integration patterns, data mapping, testing, authentication, error handling, and troubleshooting.
• Experience translating complex technical concepts into clear recommendations for both technical and non‑technical audiences.
• Proven ability to engage confidently with senior stakeholders within Dow Jones and clients.
• Strong project coordination skills, with the ability to manage multiple customers, priorities, deadlines, and dependencies.
• Experience working across Sales, Product, Engineering, Support, and Implementation teams in a global organisation.
• High level of initiative, ownership, judgement, and accountability.
• Willingness and ability to travel within the Middle East.

Our Benefits

• Comprehensive Insurance Plans
• Paid Time Off
• Family Care Benefits
• Access to Dow Jones Products
• Subscription Discounts
• Employee Referral Program
• Employee Well‑being Support & Fitness Programs
• Equal Opportunity Employer

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area: Dow Jones - Risk

Job Category: IT, Telecom & Internet

Non-Union role

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).