Senior Concierge Service Delivery Manager

Aspire Lifestyles; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Aspire Lifestyles in Dubai, UAE is seeking an Assistant Service Delivery Manager to lead the Lifestyle Concierge team and oversee daily service delivery across multiple channels. You will ensure contract compliance, drive performance, and enhance the customer experience for affluent clients.

The role requires 5+ years in a management capacity within concierge services, a Bachelor’s degree, and strong MS Office skills. Collaboration with Sales, Partnerships and IT is essential.

Qualifications

• Minimum 5 years of management-level experience.
• Experience in a lifestyle management or concierge environment.
• Led a department of 15+ employees.
• Strong background in call centre operations and client management.
• Bachelor's degree and MS Office proficiency.

Responsibilities

• Oversee daily service delivery across channels (phone, email, chat, web).
• Translate client contracts into procedures, workflows and standards.
• Monitor SLAs and KPIs, address gaps to improve efficiency.
• Build relationships with client contacts and support renewals & RFPs.
• Lead programme implementations and operational workflows as required.
• Ensure compliance with PCI-DSS, ISO and internal standards.
• Coach and develop team members; manage recruitment and rosters.

Skills

Leadership

Customer service

Communication

Problem-solving

Results-driven

Business acumen

Teamwork

Coaching

Education

Bachelor's degree

Tools

MS Word

MS Excel

PowerPoint

Outlook

Visio

Job description

Aspire Lifestyles in Dubai, UAE is seeking an Assistant Service Delivery Manager to lead the Lifestyle Concierge team and oversee daily service delivery across multiple channels. You will ensure contract compliance, drive performance, and enhance the customer experience for affluent clients.

The role requires 5+ years in a management capacity within concierge services, a Bachelor’s degree, and strong MS Office skills. Collaboration with Sales, Partnerships and IT is essential.