Senior Client Coverage Specialist, Asset Servicing (Dubai)

BNY; Dubai; On-site; AED 260,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and wellbeing programs

Paid volunteer time

Generous paid leaves

Global resources and tools

Job summary

BNY in Dubai is seeking a Senior Specialist, Client Coverage to join our Asset Servicing team. You will support management of client relationships across markets, driving satisfaction, retention and growth with internal partners.

You will help execute relationship strategies, identify cross-sell opportunities, and coordinate with product and client service teams to deliver a seamless client experience while adhering to regulatory standards in the Middle East.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, or related discipline, or equivalent work experience.
• Experience in client coverage, relationship management, sales support, business development, account management, or client servicing within the financial services industry.
• Understanding of Asset servicing and the institutional client environment.
• Ability to build effective working relationships with internal stakeholders and contribute positively to a team-based coverage model.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, client-focused environment.
• Strong written and verbal communication skills, including the ability to prepare clear and professional client-facing and internal materials.
• Commercial awareness and an interest in identifying opportunities to improve client outcomes and support business growth.
• Good attention to detail, sound judgment, and a proactive approach to problem-solving and follow-up.
• Understanding of the regulatory, compliance, and reputational considerations relevant to client-related activity in financial services.
• Fluency in English is required; Arabic language capability would be an advantage.
• Appreciation of local market dynamics and cultural nuances across the Middle East.

Responsibilities

• Support the management of existing client relationships across assigned segments and markets within the Asset Servicing business.
• Partner with senior client coverage professionals to execute relationship strategies designed to retain, grow, and deepen client relationships.
• Identify opportunities to broaden client engagement and support account growth through cross-sell and solution alignment.
• Build a strong understanding of client business models, strategic priorities, and servicing needs to help deliver relevant and timely support.
• Contribute to client meetings, presentations, and follow-up actions, helping ensure a consistent and coordinated client experience.
• Work collaboratively with product, account management, and client service teams to support the delivery of client coverage plans and business development initiatives.
• Monitor market developments, industry trends, and competitor activity relevant to the client base, and share insights with internal stakeholders.
• Help identify client needs, service gaps, or emerging opportunities and elevate these appropriately within the coverage team.
• Support the preparation of commercial materials, client updates, and internal reporting related to client activity and account development.
• Maintain accurate documentation of client interactions, pipeline activity, and account-related developments in line with internal requirements.
• Assist in coordinating responses to client issues, ensuring timely follow-up and escalation where needed to support client satisfaction.
• Support the team in managing compliance, regulatory, and reputational considerations connected to client relationships.

Skills

Relationship management

Sales support

Account management

Client servicing

Communication skills

English fluency

Education

Bachelor's degree in Business/Finance/Economics or related

Job description

BNY in Dubai is seeking a Senior Specialist, Client Coverage to join our Asset Servicing team. You will support management of client relationships across markets, driving satisfaction, retention and growth with internal partners.

You will help execute relationship strategies, identify cross-sell opportunities, and coordinate with product and client service teams to deliver a seamless client experience while adhering to regulatory standards in the Middle East.