Senior Card Operations Manager

Remote DXB; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Growth fund

Team events

Global collaboration

Career advancement

Job summary

Bybit, a global cryptocurrency exchange and digital financial platform, seeks a card payments specialist for its Customer Service team. You will act as the card payment expert, resolve escalated support tickets, and collaborate with developers, product teams, and external vendors to troubleshoot issues using logs and databases.

You will drive market readiness for new launches, align with compliance, risk, finance, and tech teams, oversee settlement reconciliation, and contribute to rewards

Qualifications

• 3–5 years of relevant professional experience.
• Professional fluency in English.
• Knowledge of card management systems and card network rules.
• Experience in fintech or insurtech product management is a plus.
• Strong stakeholder management skills across different cultural backgrounds.
• Ability to work independently and make decisions without detailed guidance.
• Knowledge of card issuing operations is a plus.

Responsibilities

• Act as the card payment expert for the Customer Service team and resolve escalated support tickets.
• Investigate and resolve issues related to card payments, applications, rewards, and usage.
• Collaborate with developers, product teams, and external vendors to troubleshoot issues using logs and databases.
• Ensure seamless go-to-market execution for new market or product launches.
• Align with compliance, risk, finance, and tech teams to ensure optimal market operations.
• Drive product improvements and enhancements based on operational insights.
• Oversee settlement reconciliation with processors and BIN sponsors.
• Manage rewards operations, physical card stock, and dispute management.
• Collaborate with AML and Risk teams to ensure regulatory adherence.

Skills

Card payments expertise

English fluency

Stakeholder management

Independent decision making

Card issuing operations knowledge

Job description

Responsibilities

• Act as the card payment expert for the Customer Service team and resolve escalated support tickets
• Investigate and resolve issues related to card payments, applications, rewards, and usage
• Collaborate with developers, product teams, and external vendors to troubleshoot issues using logs and databases
• Ensure seamless go-to-market execution for new market or product launches
• Align with compliance, risk, finance, and tech teams to ensure optimal market operations
• Drive product improvements and enhancements based on operational insights
• Oversee settlement reconciliation with processors and BIN sponsors
• Manage rewards operations, physical card stock, and dispute management
• Collaborate with AML and Risk teams to ensure regulatory adherence

Requirements

• 3-5 years of relevant professional experience
• Professional fluency in English
• Knowledge of card management systems and card network rules
• Experience in fintech or insurtech product management is a plus
• Strong stakeholder management skills across different cultural backgrounds
• Ability to work independently and make decisions without detailed guidance
• Knowledge of card issuing operations is a plus

Preferred Qualifications

• Proficiency in Mandarin Chinese
• Experience with card issuing operations

Benefits

• Study Growth Fund for professional development
• Regular internal team-building events and workshops
• Opportunity for global collaboration in a diverse team
• Career advancement and internal mobility opportunities

About the Company

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.