Senior Business Systems Analyst – CRM & API Enablement

List International Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

List International Group in Abu Dhabi, United Arab Emirates, seeks a Business Systems Analyst to join our Technology team. You will analyze business requirements, system functionalities, workflows, and integrations across our digital platforms, acting as a bridge between business stakeholders and technical teams.

You will gather and document requirements, prepare BRDs, FRDs, User Stories, and Acceptance Criteria, and coordinate with developers and QA to clarify and resolve issues while

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Information Systems, or a related field.
• 4-5 years of experience in Business Analysis, Systems Analysis, or a similar role.
• Strong understanding of business processes and software systems.
• Experience working with developers, QA, and technical teams.
• Strong analytical, problem-solving, documentation, and communication skills.
• Knowledge of requirements gathering, workflow analysis, UAT, and functional testing.
• Basic understanding of APIs, REST, JSON/XML, and SQL.
• Experience with Jira, Confluence, Draw.io, Postman, Swagger/OpenAPI, and Excel/Google Sheets is preferred.
• Experience with SaaS, CRM, Real Estate Technology, Cloud Applications, or system integrations is an advantage.

Responsibilities

• Gather, analyze, and document business and system requirements.
• Prepare BRDs, FRDs, User Stories, and Acceptance Criteria.
• Analyze systems, modules, workflows, and business processes.
• Identify system gaps, issues, dependencies, and opportunities for improvement.
• Create Process Flows, As-Is / To-Be Workflows, and system diagrams.
• Analyze APIs, integrations, webhooks, and data flows.
• Work with developers and QA teams to clarify requirements and resolve issues.
• Prepare and support UAT scenarios and functional testing.
• Analyze systems such as CRM, PBX, WhatsApp, HRMS, Portals, Websites, and Mobile Applications.
• Maintain accurate and updated system and process documentation.
• Coordinate with business and technical teams throughout the development process.

Skills

Business Analysis

Requirements gathering

Documentation

Communication

Analytical thinking

Education

Bachelor degree in Computer Science, Information Systems, Business Information Systems, or a related field

Tools

Jira

Confluence

Draw.io

Postman

Swagger/OpenAPI

Excel/Google Sheets

Job description

List International Group in Abu Dhabi, United Arab Emirates, seeks a Business Systems Analyst to join our Technology team. You will analyze business requirements, system functionalities, workflows, and integrations across our digital platforms, acting as a bridge between business stakeholders and technical teams.

You will gather and document requirements, prepare BRDs, FRDs, User Stories, and Acceptance Criteria, and coordinate with developers and QA to clarify and resolve issues while