Senior AV & IT Systems Support Engineer

To the New; Dubai; On-site; AED 134,000 - 234,000; Full time

Job summary

TO THE NEW in Dubai, UAE, is seeking an experienced AV and IT Support professional to manage meeting room AV systems, video conferencing, and end‑user IT support. You will handle preventive maintenance, firmware upgrades, fault resolution with vendors, and collaboration with Network & System teams to keep all meeting spaces operational.

Ideal candidates have a Bachelor's in IT/CS/Electronics and 6+ years hands‑on AV/IT experience with AMX, Crestron, Extron, ClickShare and CYNAP.

Qualifications

• Bachelor's degree in IT/CS/Electronics or related field is required.
• 6+ years hands-on AV and IT support experience.
• Strong knowledge of meeting room AV systems, video conferencing, projectors, displays, microphones, and audio systems.

Responsibilities

• Maintain preventive maintenance and inspections of meeting room AV equipment.
• Upgrade firmware on AV equipment and peripherals.
• Troubleshoot network/PC connectivity and assist with new PC installations at user locations.
• Inspect IDF racks and coordinate with vendors on issues and RMAs.
• Coordinate with Network and System teams for reliable AV/IT operations.
• Log issues and report via ticketing system and BMS.

Skills

AV systems

Video conferencing

Network troubleshooting

End-user IT support

Vendor coordination

AMX

Crestron

Extron

ClickShare

CYNAP

Education

Bachelor’s degree in IT/CS/Electronics

Tools

AMX

Crestron

Extron

ClickShare

CYNAP

Job description

TO THE NEW in Dubai, UAE, is seeking an experienced AV and IT Support professional to manage meeting room AV systems, video conferencing, and end‑user IT support. You will handle preventive maintenance, firmware upgrades, fault resolution with vendors, and collaboration with Network & System teams to keep all meeting spaces operational.

Ideal candidates have a Bachelor's in IT/CS/Electronics and 6+ years hands‑on AV/IT experience with AMX, Crestron, Extron, ClickShare and CYNAP.