Senior Associate Technology- Endur

Publicis Groupe ANZ; Dubai; On-site; AED 150,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Flexibility for work-life balance

Ongoing learning opportunities

Generous paid leave

Job summary

Publicis Groupe ANZ is looking for a Senior Associate Technology – Endur L2 Support in Dubai. This role focuses on providing technical support for Endur applications within the energy and commodities trading sector. The ideal candidate will have over 5 years of Endur experience, strong SQL skills, and the ability to manage incidents effectively.

You will collaborate with business users and stakeholders, ensuring smooth operations and compliance in trading environments. The position offers a competitive compensation package, health benefits, and ongoing learning opportunities.

Qualifications

• 5+ years of experience in technology consulting focused on Endur support.
• Hands-on experience with Endur configuration and customization.
• Strong understanding of risk management and regulatory compliance.

Responsibilities

• Provide Level 2 support for Endur applications.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Manage and mentor a team of engineers ensuring high-quality delivery.

Skills

SQL and log analysis skills

Energy and commodities trading knowledge

Stakeholder communication

Problem-solving skills

Agile methodologies

Tools

Endur scripting

Data analytics tools

Job description

Overview

As a Senior Associate Technology – Endur L2 Support, you will be responsible for providing functional and technical support for Endur applications within the energy and commodities trading domain. You will work closely with business users, production support teams, and technology stakeholders to investigate and resolve issues, ensure platform stability, monitor application performance, and support day‑to‑day trading operations.

• Provides Level 2 functional and technical support for Endur, ensuring stable day‑to‑day trading operations, accurate P&L, and smooth EOD processing.
• Investigate and resolve Endur incidents across FO, MO, BO and Logistics; perform EOD monitoring and health checks; analyse recurring issues and drive permanent fixes; support UAT and regression testing; maintain SOPs and knowledge articles; act as SME for business users.
• The role requires strong Endur expertise, problem‑solving skills, and the ability to manage incidents, service requests, and system enhancements while maintaining high service standards and operational excellence.

Responsibilities

Your Impact

• 5–7 years of Endur support experience; strong SQL and log analysis skills; understanding of commodity trading lifecycle; ITIL knowledge; strong stakeholder communication.
• Exposure to OpenJVS/OpenComponents; Endur integrations with risk, finance and data platforms; follow‑the‑sun support experience.
• Experience stabilising Endur environments for trading clients; examples of converting recurring issues into long‑term solutions.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Manage and mentor a team of engineers, ensuring high‑quality delivery and adherence to best practices.
• Ensure compliance with industry regulations and internal risk management policies.
• Optimize Endur configurations and workflows to improve system performance and efficiency.
• Stay up to date with the latest trends and advancements in Endur and energy trading technology.

Qualifications

Skills & Experience

• 5+ years of experience in technology consulting, with a focus on Endur implementation and support.
• Exposure to Endur configuration, customization, and integration with third‑party systems.
• Hands‑on experience with Endur scripting, SQL, and database management.
• Strong understanding of energy and commodities trading, including risk management and regulatory compliance.
• Excellent problem‑solving and analytical skills, with a strong attention to detail.
• Strong communication and stakeholder management skills, with the ability to work in a fast‑paced, client‑facing environment.
• Experience with Agile methodologies and project management tools.

Set Yourself Apart With

• Endur certification or other relevant industry certifications.
• Experience with cloud‑based Endur solutions and modernizing legacy systems.
• Knowledge of Python, Java, or other programming languages for Endur customization.
• Experience with data analytics and visualization tools for trading insights.

Benefits

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work‑life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]