Senior AI-Driven Support Architect

Justlife Home Services; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Justlife Home Services, based in Dubai, is seeking a Senior EIR to take ownership of rebuilding the customer support function. In this full-time role, you will lead daily operations, deploy AI tools, and significantly improve customer experiences and team performance.

This is a unique opportunity to influence a core function within a rapidly growing company while working closely with senior leadership. Candidates must demonstrate strong problem-solving skills and experience with AI-driven automation.

Qualifications

• Strong first-principles problem solver.
• Hands-on experience with AI and automation tools.
• Data-driven mindset focused on metrics.

Responsibilities

• Own day-to-day support operations.
• Design and implement support improvement projects.
• Lead and develop the support team.

Skills

Problem-solving

AI tools experience

Data fluency

People leadership

Tools

LLM tools

Job description

Justlife Home Services, based in Dubai, is seeking a Senior EIR to take ownership of rebuilding the customer support function. In this full-time role, you will lead daily operations, deploy AI tools, and significantly improve customer experiences and team performance.

This is a unique opportunity to influence a core function within a rapidly growing company while working closely with senior leadership. Candidates must demonstrate strong problem-solving skills and experience with AI-driven automation.