Senior Account Manager

qlub; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

qlub is scaling to support a growing network of restaurant partners. We’re seeking a Senior Account Manager to own relationships with medium to large F&B partners, driving growth, managing standalone and multi-outlet contracts, and shaping commercial agreements.

You will work cross-functionally to deliver joint initiatives, monitor performance, and identify opportunities to strengthen qlub’s position as a strategic partner for hospitality clients. Fluency in English is required.

Qualifications

• 3–5 years of experience in account management, enterprise client management, or F&B/tech partnerships.
• Proven track record of managing medium to large accounts.
• Strong commercial acumen with negotiation and contract management experience.
• Excellent communication and relationship-building skills, including with C-level stakeholders.
• Analytical mindset with the ability to leverage data to drive insights and decisions.
• Proficiency with CRM systems, reporting tools, and Google Workspace.
• Fluency in English is a must.

Responsibilities

• Serve as the primary point of contact for medium to large F&B partners, developing senior-level relationships with decision-makers and stakeholders.
• Negotiate and manage commercials, contracts, and renewals with key accounts, identifying win-win opportunities that support both qlub’s growth and partner objectives.
• Monitor partner GMV, adoption rates, and customer engagement — creating and executing tailored growth strategies for each partner.
• Proactively identify and address risks including churn, adoption drops, or competitive threats.
• Partner cross-functionally with Sales, Product, and Marketing to deliver joint initiatives and provide insights on industry trends to influence the product roadmap.

Skills

Account management

Relationship building

Negotiation

Contract management

Data-driven decisions

CRM proficiency

English fluency

Tools

CRM systems

Google Workspace

Job description

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Senior Account Manager, you’ll own relationships with some of qlub’s medium to large F&B partners, driving partner success by managing standalones and multi-outlet groups, ensuring performance growth, and acting as a trusted advisor. You’ll also play a key role in shaping commercial agreements, identifying joint growth opportunities, and maintaining qlub’s position as a strategic partner to top-tier clients.If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own

• Serve as the primary point of contact for medium to large F&B partners, developing senior-level relationships with decision-makers and stakeholders.
• Negotiate and manage commercials, contracts, and renewals with key accounts, identifying win-win opportunities that support both qlub’s growth and partner objectives.
• Monitor partner GMV, adoption rates, and customer engagement — creating and executing tailored growth strategies for each partner.
• Proactively identify and address risks including churn, adoption drops, or competitive threats.
• Partner cross-functionally with Sales, Product, and Marketing to deliver joint initiatives and provide insights on industry trends to influence the product roadmap.

Who you are

• You’ve done this before in a fast-moving, high-growth environment.
• You move fast and make strong decisions with incomplete information.
• You take real ownership and think like an operator, not a coordinator.
• You’re energized by hard problems in payments, hospitality, and customer experience.

What you’ll need

• 3–5 years of experience in account management, enterprise client management, or F&B/tech partnerships.
• Proven track record of managing medium to large accounts.
• Strong commercial acumen with negotiation and contract management experience.
• Excellent communication and relationship-building skills, including with C-level stakeholders.
• Analytical mindset with the ability to leverage data to drive insights and decisions.
• Proficiency with CRM systems, reporting tools, and Google Workspace.
• Fluency in English is a must.

Nice to have

• Experience in payments, fintech, hospitality tech, or a high-growth marketplace.
• Arabic language skills are a plus.

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build?

Join us and help shape how the world pays at the table.