Senior Account Manager

ETC-INT Inc.; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

A leading ecommerce solutions provider in Dubai is seeking a strategic account manager to serve as the primary client liaison for key accounts. The ideal candidate will build relationships, develop tailored strategies for growth, and ensure exceptional service delivery across EMEA marketplaces. Strong communication skills and experience in ecommerce are essential. This role offers the opportunity to drive business growth and collaborate with cross-functional teams.

Qualifications

• Proven track record in client liaison and strategic account management.
• Experience in delivering ecommerce solutions across EMEA marketplaces.
• Skills in monitoring performance metrics and developing strategies.

Responsibilities

• Serve as the primary client liaison and strategic leader for client accounts.
• Ensure clear communication and manage client expectations effectively.
• Develop tailored account strategies and identify growth opportunities.
• Collaborate with creative, advertising, data, and listing teams to deliver cohesive e-commerce strategies.

Skills

Excellent communication and relationship management skills

Strong understanding of Amazon and other EMEA marketplaces

Ability to translate performance data into actionable strategic decisions

Job description

• Serves as the primary client liaison and strategic leader for client accounts on Amazon and other key EMEA marketplaces (e.g., Jumia, Walmart Europe).
• Focused on delivering exceptional service, building strong relationships, and driving overall business growth without an explicit emphasis on AI tools.
• Act as the main point of contact, ensuring clear communication and managing client expectations.
• Build and nurture long-term relationships with key clients.
• Strategic Oversight:
• Develop and execute tailored account strategies for each client.
• Monitor performance metrics and identify opportunities for multi-channel growth.
• Team Coordination:
• Collaborate with creative, advertising, data, and listing teams to deliver cohesive e-commerce strategies.

Critical Skills

• Excellent communication and relationship management skills.
• Strong understanding of Amazon and other EMEA marketplaces.
• Ability to translate performance data into actionable strategic decisions.