Security Supervisor at InterContinental Residences Dubai Business Bay

IHG Hotels & Resorts; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

InterContinental Residences Dubai Business Bay invites a Security Supervisor to join its hotel team. You will supervise security personnel, monitor premises with CCTV, respond to incidents, and uphold safety policies to protect guests, staff, and property.

The role requires leadership, experience in hotel security, familiarity with access control and alarm systems, and the ability to coordinate with local authorities. Flexible hours including nights and weekends are expected.

Qualifications

• Proven experience as a Security Supervisor in hotel/hospitality settings.
• Strong knowledge of hotel security practices and emergency protocols.
• Experience with CCTV, alarms, and access control technologies.
• Excellent leadership and team management skills; ability to train and motivate staff.
• Clear communication and ability to handle incidents calmly and professionally.

Responsibilities

• Supervise and coordinate all hotel security personnel to ensure safety of guests, staff, and property.
• Monitor premises via surveillance systems to secure entrances, lobbies, guest rooms, and parking areas.
• Respond to emergencies and incidents, coordinating with local authorities as needed.
• Enforce hotel security policies and guidelines to maintain a safe environment.
• Provide training on emergency protocols and security practices to the team.
• Perform regular security checks of premises and maintain incident reports.
• Collaborate with management on security for events, VIPs, and large gatherings.
• Ensure security equipment (alarms, cameras, fire systems) are maintained and functional.
• Address guest inquiries regarding security and safety; manage access control.

Skills

Security supervision

Leadership

Emergency response

Communication

Education

High school diploma

Criminal Justice/ Security-related degree (plus)

Tools

CCTV systems

Access control

Job description

Security Supervisor at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai’s bustling business district, providing a sanctuary of tranquility amidst the city’s vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as a Security Supervisor and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Supervise and coordinate all hotel security personnel to ensure the safety and security of guests, staff, and hotel property.
• Monitor hotel premises through surveillance systems, ensuring areas such as entrances, lobbies, guest rooms, parking lots, and other facilities are secure.
• Respond to emergencies and incidents, including accidents, theft, and disputes, ensuring proper reporting and coordination with local authorities when needed.
• Implement and enforce hotel security policies, procedures, and guidelines to maintain a safe environment for guests and staff.
• Provide training and support to security team members on emergency response protocols, guest safety, and hotel security practices.
• Perform regular security checks of the hotel premises, including guest rooms, back-office areas, and external property.
• Maintain detailed incident reports, including any security breaches, disturbances, or accidents.
• Collaborate with hotel management and departments to address any security concerns or specific requirements related to events, VIP guests, or large gatherings.
• Ensure that all hotel security equipment, such as alarms, cameras, and fire safety systems, are maintained and functional.
• Address guest inquiries regarding security and safety, ensuring a positive and reassuring experience.
• Manage access control systems to ensure only authorized personnel and guests are allowed access to restricted areas.

Ideally, you should possess some or all the following qualifications and experience:

• Proven experience as a Security Supervisor, preferably in a hotel or hospitality environment.
• High school diploma or equivalent required; a degree in Criminal Justice, Security Management, or a related field is a plus.
• In-depth knowledge of hotel security practices, emergency protocols, and safety measures.
• Experience with security systems, including CCTV, alarm systems, and access control technology.
• Strong leadership and team management skills, with the ability to train, motivate, and direct security personnel.
• Excellent communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally.
• Ability to respond to emergencies in a quick, decisive, and effective manner.
• High level of attention to detail, particularly in identifying potential security risks or safety hazards.
• Flexible availability, including nights, weekends, and holidays, as needed.
• Certification in first aid, CPR, or other safety training is an asset.
• Knowledge of local laws and regulations regarding security, safety, and emergency procedures.

In return we’ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you Room to be yourself.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

We are an equal opportunities employer.