SD-WAN & Wireless Networking SME

HCL Technologies Limited; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited is seeking a Subject Matter Expert (Support & Ops) in Dubai. This role focuses on ensuring prompt resolution of escalations related to SDWAN and Wireless WLAN technologies, driving customer satisfaction through effective communication and expert guidance.

The ideal candidate will have advanced proficiency in SDWAN technologies and strong networking knowledge. Responsibilities include mentoring team members and actively engaging with customers. Join HCL to enhance operational efficiency in a dynamic environment.

Qualifications

• Advanced proficiency in SDWAN technologies including Cisco Wireless WLAN.
• Strong understanding of network operations and escalation procedures.
• Excellent communication skills for effective stakeholder engagement.

Responsibilities

• Ensure timely resolution and compliance with quality standards for escalated tickets.
• Mentor team members and maintain comprehensive documentation.
• Engage in customer meetings to ensure satisfaction with services.

Skills

SDWAN Technologies

Cisco Wireless WLAN

Incident Management

Stakeholder Engagement

NetDevOps

Education

Cisco Certified Network Professional (CCNP) or Equivalent

Tools

Python

Ansible

Terraform

Job description

HCL Technologies Limited is seeking a Subject Matter Expert (Support & Ops) in Dubai. This role focuses on ensuring prompt resolution of escalations related to SDWAN and Wireless WLAN technologies, driving customer satisfaction through effective communication and expert guidance.

The ideal candidate will have advanced proficiency in SDWAN technologies and strong networking knowledge. Responsibilities include mentoring team members and actively engaging with customers. Join HCL to enhance operational efficiency in a dynamic environment.