SARA Group Announces Customer Experience Coordinator Job Vacancies for UAE Nationals

AE Jobs; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

AE Jobs in Dubai is looking for a Customer Experience Coordinator dedicated to enhancing customer experiences across retail and corporate services. This role includes mapping customer feedback, tracking service quality, and managing cross-functional communication.

The ideal candidate will have an accredited university degree in Business Administration or Hospitality Management, with a proven background in customer service or luxury retail. Proficiency in Arabic and English is essential for supporting a diverse clientele.

Qualifications

• Proven track record in customer service, operational coordination, luxury retail, or hospitality sectors.

Responsibilities

• Support premium customer experience and operations management across retail and corporate services.
• Map customer feedback and track service quality.
• Maintain client retention programs and improve brand hospitality benchmarks.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Client-relationship building

High proficiency in Arabic and English

Education

Accredited University Degree in Business Administration, Hospitality Management, or related fields

Job description

SARA Group announces the Customer Experience Coordinator position, aimed at UAE nationals to support premium customer experience and operations management across retail and corporate services in Dubai. The role focuses on mapping customer feedback, tracking service quality, managing cross‑functional communication, maintaining client retention programs, and improving brand hospitality benchmarks.

Work Schedule and Shift Parameters

• Working Days: 6 days per week.
• Daily Shift Duration: 8 hours per day.

Required Qualifications and Skills

• Academic Background: Accredited University Degree in Business Administration, Hospitality Management, or related fields.
• Professional Experience: Proven track record in customer service, operational coordination, luxury retail, or hospitality sectors.
• Linguistic Capabilities: High proficiency in Arabic and English (spoken and written).
• Core Traits: Excellent interpersonal, organizational, problem‑solving, and client‑relationship building skills.