saloon Manager

Al Mulla Group; Fujairah; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Mulla Group operates a high-end ladies salon and seeks a Saloon Manager to lead daily operations, staff supervision, client relations, and profitability. The role focuses on delivering exceptional experiences while upholding brand standards and service hygiene.

The manager will drive growth through strategic marketing, CRM-led client care, and cost-efficient vendor management, ensuring a luxurious, compliant environment.

Qualifications

• Proven experience in salon or spa management in luxury environments.
• Bachelor's degree in Hospitality Management or related field.
• Strong leadership and people skills to inspire teams.
• Deep knowledge of beauty and wellness services.
• Proficiency with salon management software such as Mindbody or Square.
• Excellent organizational and problem-solving abilities.
• Strong budgeting, forecasting, and P&L monitoring.
• Outstanding customer service orientation.
• Ability to work flexible hours including evenings and weekends.
• Valid sanitation and safety certification where required.

Responsibilities

• Oversee daily salon operations including scheduling client flow.
• Recruit, train, mentor, and evaluate staff to maintain high standards.
• Manage client relationships and strategies to boost retention.
• Maintain inventory and coordinate vendor relationships for cost efficiency.
• Monitor the salon budget, revenue, and profitability.
• Ensure compliance with health, safety, and sanitation regulations.
• Promote services through marketing, social media, and outreach.
• Collaborate with leadership to set goals and growth strategies.
• Use CRM tools to track client preferences, bookings, and follow-ups.
• Stay current on trends and new treatments to stay competitive.

Skills

Salon management

Leadership

Staff training

Budgeting

Customer service

CRM systems

Industry knowledge

Education

Hospitality degree

Tools

Mindbody

Square Appointments

POS systems

Job description

Summary

The Saloon Manager plays a pivotal role in ensuring the seamless operation of a high-end ladies salon delivering exceptional client experiences while maintaining the highest standards of service hygiene and brand integrity. This leadership position oversees daily salon activities including staff management client relations inventory control and financial performance. The ideal candidate is a detail-oriented customer-focused professional with a passion for beauty and wellness who thrives in a dynamic client-centric environment. As the face of the salon the Saloon Manager is responsible for cultivating a welcoming and luxurious atmosphere that fosters client loyalty and drives business growth. This role is essential in aligning operational excellence with the salons vision and mission ensuring long-term sustainability and reputation within the beauty industry.

Responsibilities

• Oversee daily salon operations including scheduling client flow and service delivery to ensure optimal efficiency and client satisfaction.
• Recruit train mentor and evaluate salon staff including stylists estheticians and support personnel to maintain high service standards.
• Manage client relationships by addressing feedback resolving concerns and implementing strategies to enhance retention and loyalty.
• Maintain inventory of beauty products tools and supplies; coordinate reordering and manage vendor relationships to ensure availability and cost efficiency.
• Monitor and manage the salons budget including tracking revenue expenses and profitability; implement cost-saving measures without compromising quality.
• Ensure strict compliance with health safety and sanitation regulations; conduct regular audits and maintain a clean organized and professional environment.
• Promote salon services through strategic marketing initiatives social media engagement and community outreach programs.
• Collaborate with senior leadership to set business goals develop service offerings and implement growth strategies.
• Utilize customer relationship management (CRM) tools to track client preferences appointments and follow-ups.
• Stay current on industry trends new treatments and emerging technologies to keep the salon competitive and innovative.

Requirements

• Proven experience in salon or spa management preferably in a luxury or high-end ladies salon environment.
• Bachelors degree in Hospitality Management Business Administration or a related field (preferred).
• Strong leadership and interpersonal skills with demonstrated ability to manage and inspire teams.
• In-depth knowledge of beauty and wellness services including hair skincare makeup and nail care.
• Proficiency in salon management software (e.g. Mindbody Square Appointments or similar).
• Excellent organizational time management and problem-solving abilities.
• Strong financial acumen with experience in budgeting forecasting and P&L monitoring.
• Exceptional customer service orientation and a commitment to excellence in client experience.
• Ability to work flexible hours including evenings weekends and holidays as required by business needs.
• Valid certification in sanitation and safety practices (e.g. OSHA state-specific cosmetology board requirements).

Additional Notes

• This role reports directly to the Salon Owner or Regional Director.
• Performance is evaluated based on client satisfaction scores revenue growth staff retention and operational efficiency.
• Opportunity for career advancement within the brands growing network of salons.