Salesforce Project Manager

Experts Group International; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international consulting firm in the UAE seeks a Salesforce Program / Project Manager to drive strategic initiatives in digital transformation and implementation. Reporting to senior leadership, you will manage complex Salesforce programs, ensuring project delivery aligns with business objectives. Ideal candidates should have over 10 years of experience in project management, particularly with Salesforce, and strong stakeholder engagement skills. A bachelor's degree and relevant project management certifications are essential, along with fluency in English.

Qualifications

• 10+ years of experience in project or program management roles, especially Salesforce.
• Proficient in project management methodologies and tools.

Responsibilities

• Oversee planning and execution of Salesforce programs.
• Manage cross-functional project teams and vendor relationships.
• Maintain executive-level reporting and performance dashboards.

Skills

Salesforce Program / Project Management

Stakeholder management

Agile methodologies

CRM transformations

Education

Bachelor’s degree in Information Technology, Project Management, Business Administration or related field

Project Management certification (PMP, PRINCE2, or equivalent)

Job description

Position Title: Salesforce Program / Project Manager

12+ month contract

Job Purpose

Responsible for leading and managing enterprise-wide Salesforce programs, ensuring the successful delivery of digital transformation initiatives including Salesforce implementations, migrations, integrations, upgrades, and continuous enhancements. This role oversees multiple projects across the Salesforce ecosystem, ensuring alignment with organizational strategy, budget control, and on-time delivery.

Key Requirements

• Proven experience in Salesforce Program / Project Management, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Platform solutions.
• Experience managing large-scale CRM transformations, data migration, and multi-country or multi-business rollouts.
• Strong exposure to Salesforce integrations with ERP systems, finance platforms, banking systems, and third-party applications.
• Excellent communication and stakeholder management skills, including executive and CFO-level reporting.
• Project Management certifications such as PMP, PRINCE2, SAFe, or Agile certifications.
• Hands-on experience delivering projects using Agile, Hybrid, and Waterfall methodologies.

Key Responsibilities

Project Management

• Lead the planning, execution, and governance of Salesforce programs including implementations, upgrades, integrations, and enhancements.
• Define and drive the Salesforce transformation roadmap, including business case development, readiness assessments, and go-live strategies.
• Manage scope, budget, resources, risks, dependencies, and timelines across all Salesforce workstreams.
• Ensure adherence to internal project management standards and IT governance frameworks.
• Track benefits realization and provide regular status updates to senior leadership and steering committees.

Team Management

• Lead cross-functional Salesforce program teams, including internal resources, consultants, and delivery partners.
• Provide coaching, mentoring, and professional development support to Salesforce-focused team members.
• Ensure effective resource planning and workload alignment across the program portfolio.

Vendor & Relationship Management

• Manage relationships with Salesforce implementation partners and managed service providers.
• Negotiate and oversee contracts, SLAs, and vendor performance to ensure delivery against agreed objectives.
• Collaborate with Salesforce and technology partners to leverage best practices and platform innovations.

Analysis & Reporting

• Maintain Salesforce program dashboards, KPIs, and executive-level reporting.
• Conduct regular risk and issue assessments, escalating critical matters as required.
• Ensure transparency and proactive communication with senior stakeholders.

Qualifications, Experience & Skills

Educational Qualifications

• Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field.
• Project Management certification (PMP, PRINCE2, or equivalent) preferred.

Experience

• 10+ years of experience in project or program management roles, with significant exposure to Salesforce delivery and digital transformation initiatives.

Other Requirements

• Fluent in English (Arabic is an advantage).
• Strong strategic mindset with a long-term perspective.
• Highly organized, detail-oriented, and able to manage complex programs.
• Comfortable operating in fast-paced, high-pressure environments.
• Excellent communication, influencing, and stakeholder engagement skills.
• Strong leadership, negotiation, and conflict resolution capabilities.