Salesforce Administrator

Ohana Development; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Ohana Development seeks a highly motivated Salesforce Administrator to manage and optimize the Salesforce platform, supporting the commercial team across the full sales lifecycle. You will maintain user accounts, security, data integrity, and system governance while delivering actionable dashboards and reports.

The role requires a minimum of 3 years of hands-on Salesforce Administration experience, UAE familiarity, and strong CRM best-practices knowledge.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 3 years of hands-on Salesforce Administration experience.
• UAE experience is preferred.
• Real estate industry experience is highly preferred.
• Strong understanding of Salesforce Sales Cloud and CRM best practices.
• Experience supporting the complete commercial/sales lifecycle within Salesforce.
• Proficiency in creating reports, dashboards, and data analytics within Salesforce.
• Experience managing user permissions, profiles, roles, and system configurations.
• Strong problem-solving skills with excellent attention to detail.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage the day-to-day administration of the Salesforce platform.
• Create, configure, and maintain user accounts, roles, profiles, permission sets, and security settings.
• Support user onboarding, training, and troubleshooting to ensure effective system adoption.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, workflows, and automation.
• Ensure data integrity by monitoring data quality, duplicate management, and system governance.
• Coordinate system testing, enhancements, and deployments in collaboration with internal stakeholders and external consultants when required.
• Support the commercial team throughout the full sales lifecycle, from lead management to customer handover.
• Ensure Salesforce is configured to align with business processes and continuously improve operational efficiency.
• Assist with process improvements and recommend system enhancements that support sales and customer relationship management.

Skills

Problem solving

Communication

Stakeholder management

Attention to detail

Education

Bachelor's degree in Information Technology or related field

Tools

Salesforce

Job description

We are seeking a highly motivated and detail-oriented Salesforce Administrator to manage and optimize our Salesforce platform, ensuring it effectively supports the commercial team's end-to-end sales lifecycle and will play a key role in maintaining system performance, supporting users, and delivering actionable business insights.

Key Responsibilities

• Manage the day-to-day administration of the Salesforce platform.
• Create, configure, and maintain user accounts, roles, profiles, permission sets, and security settings.
• Support user onboarding, training, and troubleshooting to ensure effective system adoption.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, workflows, and automation.
• Ensure data integrity by monitoring data quality, duplicate management, and system governance.
• Coordinate system testing, enhancements, and deployments in collaboration with internal stakeholders and external consultants when required.
• Support the commercial team throughout the full sales lifecycle, from lead management to customer handover.
• Ensure Salesforce is configured to align with business processes and continuously improve operational efficiency.
• Assist with process improvements and recommend system enhancements that support sales and customer relationship management.

Reporting & Analytics

• Develop, maintain, and enhance reports and dashboards to provide meaningful business insights.
• Generate regular sales, pipeline, and performance reports for management.
• Analyze system data and recommend improvements based on business requirements.

User Support

• Act as the primary point of contact for Salesforce-related queries and technical support.
• Resolve user issues promptly while ensuring minimal disruption to business operations.
• Prepare user guides and deliver training sessions for new and existing employees.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 3 years of hands-on Salesforce Administration experience.
• UAE experience is preferred.
• Real estate industry experience is highly preferred.
• Strong understanding of Salesforce Sales Cloud and CRM best practices.
• Experience supporting the complete commercial/sales lifecycle within Salesforce.
• Proficiency in creating reports, dashboards, and data analytics within Salesforce.
• Experience managing user permissions, profiles, roles, and system configurations.
• Strong problem-solving skills with excellent attention to detail.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Salesforce Administrator Certification (ADM 201) or equivalent.
• Additional Salesforce certifications are an advantage.
• Experience working with Salesforce integrations and third-party applications is a plus.
• Familiarity with real estate sales processes and CRM workflows.