Sales Support Administrator (French Speaking)

Gateworth Group; Dubai; On-site; AED 156,000 - 167,000; Full time

Job summary

Gateworth Group is supporting an international appliances manufacturer in Dubai, seeking a Sales Support Administrator fluent in English and French to bridge sales and supply chain and deliver proactive customer service across international markets.

You will manage orders, support quotations, and develop Salesforce reports, while acting as a Salesforce SME. The role is based in Dubai with competitive compensation and annual ticket benefits.

Qualifications

• Proven experience working for a multinational company providing dedicated B2B post sales support.
• 2–3 years’ experience working in a sales/order management capacity in the UAE, preferably servicing multiple markets.
• Demonstrated track record in developing and maintaining strong business relationships with external and internal stakeholders.
• Experience using in-house CRM system such as Salesforce or SAP – highly desirable.
• Proactive, collaborative and outcomes focused
• Fully Fluent in English and French written and spoken
• Exceptional attention to detail and time management skills

Responsibilities

• Liaise proactively with global teams and customers to manage orders, monitor progress, and resolve fulfilment-related issues in a timely manner.
• Maintain and update opportunities within Salesforce to support accurate pipeline management and sales forecasting.
• Support the sales team with preparing and managing customer quotations which meet business and client requirements.
• Provide customers with relevant technical information and product documentation to support commercial discussions and purchasing decisions.
• Develop and enhance Salesforce reports and dashboards to improve visibility and analysis to inform decision-making.
• Serve as a Salesforce subject matter expert, providing guidance, user support and best practice recommendations to colleagues.
• Identify opportunities for process improvement and provide feedback to cross functional teams and stakeholders to enhance operational efficiency and consistency.
• Review and process sales orders, ensuring accuracy and compliance with internal procedures and standards.
• Support the preparation of tenders, long-term agreements and customer contract documentation.
• Assist with English-to-French document translation and provide language support during customer meetings where required.
• Represent the business at industry exhibitions and events across the Middle East and Africa region, supporting customer engagement and brand visibility.

Skills

Post-sales support

Sales/order management

Multinational liaison

English-French bilingual

Tools

Salesforce

SAP

Job description

Position: Sales Support Administrator (French Speaking)

Compensation: AED 14,000 to 15,000 plus annual ticket and bonus

Location: Dubai, UAE

Overview

Gateworth is supporting an international appliances manufacturer which is looking to hire an experienced Sales Support Administrator to join their team in Dubai. This role will bridge the link between sales and supply chain, delivering proactive customer service and sales support to clients and colleagues across international markets.

Main Responsibilities

• Liaise proactively with global teams and customers to manage orders, monitor progress, and resolve fulfilment-related issues in a timely manner.


• Maintain and update opportunities within Salesforce to support accurate pipeline management and sales forecasting.


• Support the sales team with preparing and managing customer quotations which meet business and client requirements.


• Provide customers with relevant technical information and product documentation to support commercial discussions and purchasing decisions.


• Develop and enhance Salesforce reports and dashboards to improve visibility and analysis to inform decision-making.


• Serve as a Salesforce subject matter expert, providing guidance, user support and best practice recommendations to colleagues.


• Identify opportunities for process improvement and provide feedback to cross functional teams and stakeholders to enhance operational efficiency and consistency.


• Review and process sales orders, ensuring accuracy and compliance with internal procedures and standards.


• Support the preparation of tenders, long-term agreements and customer contract documentation.


• Assist with English-to-French document translation and provide language support during customer meetings where required.


• Represent the business at industry exhibitions and events across the Middle East and Africa region, supporting customer engagement and brand visibility.

Qualifications

• Proven experience working for a multinational company providing dedicated B2B post sales support.


• Minimum 2 – 3 years’ experience working in a sales/order management capacity in the UAE, preferably servicing multiple markets.


• Demonstrated track record in developing and maintaining strong business relationships with external and internal stakeholders.


• Experience using in-house CRM system such as Salesforce or SAP – highly desirable.


• Proactive, collaborative and outcomes focused


• Fully Fluent in English and French written and spoken


• Exceptional attention to detail and time management skills