Sales & Retention Trainer FX Dubai

RMG Talent; Dubai; On-site; AED 123,000 - 143,000; Full time

Benefits offered by this job

Growth opportunities

Supportive leadership

Exposure to international operations

Advanced training methodologies

Job summary

RMG Talent is seeking an experienced Sales & Retention Trainer in Dubai to design, deliver and manage training programs for our Conversion and Retention teams. You will raise performance by ensuring best practices, regulatory compliance, and achievement of targets.

The role requires in-depth FX industry knowledge, sales psychology, retention strategies and strong coaching skills to unlock higher conversion rates and better client outcomes across our Dubai office.

Qualifications

• Must have previous experience as a Sales Trainer or Retention Trainer in a regulated FX company.
• Strong understanding of conversion and retention cycles and client lifecycle.
• Experience training agents in fast-paced environments.
• Excellent communication, coaching and presentation skills.
• Ability to analyse performance data and create targeted training solutions.
• Solid knowledge of FX regulatory expectations.
• Must be based in Dubai.

Responsibilities

• Design, implement and deliver training programs for Conversion and Retention teams.
• Conduct onboarding training covering product knowledge, scripts, compliance and CRM usage.
• Run refresh sessions, coaching workshops and performance-improvement programs.
• Monitor performance, listen to calls and identify gaps.
• Align training content with KPIs and company goals.
• Create coaching sessions for under-performing agents.
• Update training materials to stay compliant with regulations.
• Track results and report on training effectiveness.
• Support development of advanced retention strategies for high-value clients.

Skills

Sales training

Retention training

Coaching

Presentation skills

Communication skills

Data analysis

Regulatory compliance

Motivation & coaching

Tools

CRM usage

Job description

We are seeking an experienced Sales & Retention Trainer to design deliver and manage training programs for new and existing agents within the Dubai office. You will be responsible for elevating the performance of Conversion and Retention teams ensuring they follow best practices understand regulatory expectations and consistently meet targets.

This role requires a deep understanding of the Forex industry sales psychology retention strategies and call centre performance metrics.

• Develop implement and deliver structured training programs for Conversion and Retention teams.
• Conduct onboarding training for new agents covering product knowledge scripts compliance sales techniques and CRM usage.
• Run ongoing refresh sessions coaching workshops and performance-improvement programs.
• Monitor team performance listen to calls and identify gaps or skill shortages.
• Work closely with team leaders and management to align training content with KPIs and company goals.
• Create personalised coaching sessions for under-performing agents.
• Update training materials regularly to ensure compliance with regulations and company procedures.
• Track results and report on training effectiveness.
• Support the development of advanced retention strategies for high-value clients.
• Maintain a positive motivating and professional learning environment.

Requirements

• Must have previous experience as a Sales Trainer Retention Trainer Team Leader QA or similar role within a regulated Forex company.
• Strong understanding of Conversion & Retention cycles sales funnels client objections and client lifecycle.
• Experience training agents in fast-paced environments.
• Excellent communication coaching and presentation skills.
• Ability to analyse performance data and create targeted training solutions.
• Strong knowledge of compliance and regulatory expectations in the FX industry.
• Ability to motivate inspire and drive results.
• Must be based in Dubai.

Benefits

• Salary $3000 $3500 depending on experience.
• Growth opportunities inside a major global FX group.
• Supportive environment with strong leadership and great company culture.
• Exposure to international operations and advanced training methodologies