Sales Support Executive

VerifiedJobs.ae; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Tax-free salary

Flight and hotel discounts

Job summary

Emirates is seeking a motivated sales support professional in Dubai to deliver high-efficiency service across trade, corporate and direct customers. You will partner with the field sales team to meet revenue targets, handle fare queries, and ensure smooth booking and ticketing processes.

The role requires strong knowledge of UAE travel market, GDS systems and MS Office, with excellent English communication and team collaboration skills. Dubai-based position with travel benefits offered.

Qualifications

• 12 Years schooling or equivalent.
• Experience in Commercial/Sales. Other: 5+ Years.

Responsibilities

• Provide comprehensive support to trade, corporate and direct customers across all sales channels within UAE Sales.
• Collaborate with field sales force and commercial managers on sales and marketing activities to achieve revenue targets.
• Resolve fares, pricing and sales queries; provide technical advice to resolve GDS issues.

Skills

Sales experience

Customer service

Strong communication

Team collaboration

Education

12 years schooling

Equivalent qualification

Tools

MS Office

Salesforce

GDS systems

Job description

Job Purpose

Provide comprehensive support to the trade, corporate and direct customers across all sales channels within UAE Sales with high level of efficiency to deliver results. Collaborate with the field sales force and commercial managers on all sales and marketing activities with the aim of achieving the set revenue target.

Job Accountabilities

• Support internal/external customers with all fares, pricing and sales related queries and provide technical advice to effectively resolve persistent GDS issues.
• Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist customers with all booking/ticketing and special requirements.
• Gather and share relevant information on all competitors fares/rules, special incentives/promotions, policies, market trends, sales processes on daily basis and provide recommendation where necessary to improve EK market position and minimise impact on revenue.
• Process all queries related to Agency Debit Advisory (ADA), Agency Debit Memos (ADM) dispute/reversal, Refund Summary Adjustment Note (RSAN), Sales Summary Adjustment Note (SSAN), Refund Application (RA) using all relevant tools and complete other audits when required.
• Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with the relevant departments to deliver high quality focused customer service.
• Provide booking/ticketing support for EK sponsored events by coordinating with the internal/external customers, and ensure the allocated budget is effectively utilised and accurate records are maintained.
• Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to the trade partners.
• Assist all commercial stakeholders with inaugural flight invitations by coordinating with the important passengers (IP/VIP/CIP) with all booking/ticketing and special requirements.
• Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners to minimise queries on all communication mediums.
• Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.

Qualifications & Experience

12 Years Schooling Or Equivalent

• Experience: Commercial/Sales. Other: 5+ Years

Knowledge / Skills

• In-depth knowledge of the UAE travel market, world geography, fare construction and booking/ticketing procedures.
• Proficient in MS Office Applications, Salesforce, EK reservation systems and any GDS (Amadeus, Galileo, Sabre).
• Ability to work independently under pressure and as a part of a highly contributing team in a fast-paced environment.
• Communicate fluently in English with strong interpersonal skills and drive to continuously exceed customer expectations.

Other Languages Besides English

Experience in Commercial and sales experience in an airline or travel agency.

Safety Sensitive role

No

Leadership role

No

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information on our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.