Inside Sales Officer - UAE National

Etihad Airways; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Etihad Airways is seeking a driven Inside Sales Officer to join our commercial team in Abu Dhabi. You will drive early-stage sales activities, qualify leads, convert them into revenue-generating accounts, and manage a portfolio of low-touch B2B clients.

You will execute multi-channel outreach, track performance against KPIs, and maintain Salesforce records while promoting commercial offers and incentives. Strong communication and negotiation skills are essential.

Qualifications

• Bachelor’s degree in Business, Sales, or related field.
• 4+ years’ experience in inside sales, B2B sales, or customer service.
• Strong experience in lead generation, nurturing, and conversion.
• Hands-on experience with CRM systems (Salesforce preferred).
• Excellent communication, negotiation, and influencing skills.
• Strong commercial awareness and ability to identify revenue opportunities.

Responsibilities

• Drive new business generation through outbound prospecting (calls, email, virtual channels).
• Qualify leads and convert them into sales opportunities and active accounts.
• Manage a portfolio of low-touch B2B accounts, driving activation, engagement, and upsell.
• Execute structured outreach campaigns across multiple lead sources (events, referrals, dormant accounts, web enquiries).
• Deliver against key KPIs including: Lead response time, Conversion ratios, Revenue per account.
• Maintain and update Salesforce CRM with accurate activity tracking and pipeline data.
• Promote and sell commercial offers, private fares, and incentive campaigns.
• Identify trends (customer objections, pricing, competitors) and share insights with stakeholders.
• Reactivate dormant accounts by analysing historical activity and re-engaging with targeted propositions.
• Escalate high-value opportunities to Field Sales with full context to ensure seamless handover.
• Support onboarding of new accounts, including access setup and system enablement.

Skills

Lead generation

Nurturing

Conversion

CRM Salesforce

Communication

Negotiation

Influencing

Education

Bachelor’s degree in Business, Sales, or related field

Tools

Salesforce

Job description

We are looking for a driven and results-oriented Inside Sales Officerto join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue-generating accounts.

Accountabilities

• Drive new business generation through outbound prospecting (calls, email, virtual channels)
• Qualify leads and convert them into sales opportunities and active accounts
• Manage a portfolio of low-touch B2B accounts, driving activation, engagement, and upsell
• Execute structured outreach campaigns across multiple lead sources (events, referrals, dormant accounts, web enquiries)
• Deliver against key KPIs including:
  • Lead response time
  • Conversion ratios
  • Revenue per account
• Maintain and update Salesforce CRM with accurate activity tracking and pipeline data
• Promote and sell commercial offers, private fares, and incentive campaigns
• Identify trends (customer objections, pricing, competitors) and share insights with stakeholders
• Reactivate dormant accounts by analysing historical activity and re-engaging with targeted propositions
• Escalate high-value opportunities to Field Sales with full context to ensure seamless handover
• Support onboarding of new accounts, including access setup and system enablement

Qualifications

• Bachelor’s degree in Business, Sales, or related field
• Minimum 4+ years’ experience in inside sales, B2B sales, or customer service
• Strong experience in lead generation, nurturing, and conversion
• Hands-on experience with CRM systems (Salesforce preferred)
• Excellent communication, negotiation, and influencing skills
• Strong commercial awareness and ability to identify revenue opportunities

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.