Sales Manager Group & Events

AccorHotel; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Accor is seeking a Sales professional to contribute to revenue generation for Catering Events and Groups in Dubai. You will support the Director of Sales Groups and Events, ensuring adherence to standards and delivering high-quality service to clients.

Key duties include budgeting, forecasting, upselling, and coordinating with internal departments to execute successful events for luxury clientele.

Qualifications

• Minimum 2 years experience in a sales position preferably within an international 5-star hotel environment.
• Degree or Diploma in Hotel Management or Business Administration.
• Fluency in English (written and spoken) is mandatory; Arabic is an advantage.
• Strong knowledge of Opera Sales & Catering and Microsoft Office.

Responsibilities

• Assist in preparing the annual Catering and Groups revenue and expense budget.
• Support financial and administrative activities to achieve revenue targets.
• Ensure accurate catering and groups revenue forecasting based on market intelligence.
• Upsell groups and events by promoting higher-value menus and services.

Skills

Sales experience

Interpersonal skills

Communication skills

Education

Degree or Diploma in Hotel Management or Business Administration

Tools

Opera Sales & Catering

Microsoft Office

Job description

Responsible for contributing to revenue generation and the successful execution of Catering Events and Groups. Ensures full adherence to management standards and quality guidelines within the Department as established by the Director of Sales Groups and Events.

Key Roles & Responsibilities

Financial:

• Assist the Director of Sales Groups and Event in preparing the annual Catering and Groups revenue and expense budget.
• Actively support the financial and administrative activities of the Groups & Events team to ensure annual revenue targets are achieved and exceeded.
• Assist in ensuring accurate Catering and Groups revenue forecasting based on the most up-to-date market intelligence.
• Upsell confirmed groups and events by promoting higher-value menus and additional services to maximize revenue and exceed catering budget objectives.

Administrative:

• Prepare accurate administrative reports and submit them in a timely manner to the Director of Sales Groups and Events.
• Utilize the Opera Sales & Catering system efficiently to maximize performance ensure data accuracy and maintain database integrity.

Operational:

• Conduct sales calls with the team and arrange appointments for personal sales visits telemarketing activities and site inspections with existing and potential accounts.
• Respond to all inquiries within 24 hours and follow up to ensure receipt of information and clarification of any questions.
• Ensure all relevant departments are informed of upcoming groups and events with timely distribution of Group resumes and BEOs.
• Follow up on lost business opportunities and report findings to the Department Head.
• Monitor market trends and share insights with the team to support strategic initiatives.
• Attend international and local trade shows roadshows and business trips to build and maintain strong client relationships.
• Maintain an efficient and up-to-date customer database in OPERA ensuring accurate records of client interactions sales activities and event details to generate comprehensive sales reports.
• Update clients on the latest hotel developments and inform management of any significant changes in client profiles.
• Identify and target new customers and business opportunities implementing action plans to secure new business for the hotel.
• Build and maintain strong client relationships through regular communication and meetings.
• Represent the company at industry events and conferences to promote services and generate qualified leads.
• Deliver exceptional customer service to ensure client satisfaction and encourage repeat business.
• Collaborate closely with internal departments to plan and execute successful events that meet and exceed client expectations.
• Prepare proposals and contracts for prospective clients in line with hotel standards and policies.
• Monitor sales performance metrics and adjust strategies as needed to achieve revenue objectives.
• Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
• Conduct market research to identify trends and opportunities within the events industry.
• Support the Credit Department in following up on outstanding account balances in a timely manner.
• Build and maintain strong relationships with Accor Regional and Global Sales Offices.
• Comply fully with all fire health safety emergency and security procedures.
• Keep the Director of Sales Groups and Events fully informed of any challenges or concerns to ensure timely corrective action.
• Adhere strictly to departmental and hotel Standard Operating Procedures (SOPs).
• Maintain strict confidentiality of all departmental and hotel information.
• Perform additional duties projects and assignments as requested by the Director of Sales - Leisure.

Qualifications :

• Minimum of 2 years experience in a sales position preferably within an international 5-star hotel environment.
• Degree or Diploma in Hotel Management or Business Administration.
• Strong knowledge of Opera Sales & Catering and Microsoft Office.
• Good understanding of the local market with relevant regional experience.
• Fluency in English (written and spoken) is mandatory.
• Fluency in Arabic (written and spoken) is considered an advantage.
• Strong understanding of the luxury hospitality market.
• Comprehensive knowledge of hotel operations and interdepartmental coordination.
• Solid sales techniques and revenue management knowledge.
• Excellent interpersonal skills with strong attention to detail.
• Strong written and verbal communication skills.
• Strategic mindset with the ability to translate strategy into actionable results.
• Strong problem-solving skills.
• Self-motivated creative confident and highly energetic.
• Ability to work independently and manage stress effectively.
• Consistently meets deadlines.
• Proactive with a strong sense of initiative.
• Highly organized with the ability to follow established systems and procedures.
• Adaptable to changes in strategy processes and systems.
• Guest service oriented.
• Strong organizational and multitasking abilities.

Remote Work :

No

Employment Type :

Full-time