Sales Manager

Al Masaood; Abu Dhabi; On-site; AED 290,000 - 424,000; Full time

Job summary

Al Masaood is seeking an experienced Sales Manager to lead the Nissan Retail Sales operation in Abu Dhabi. You will drive vehicle sales targets, develop a high-performing sales team, and strengthen customer relationships to deliver an outstanding showroom experience.

The role requires coaching sales consultants, analyzing performance KPIs, and partnering with Marketing on promotions and launches to maximize profitability and customer satisfaction.

Qualifications

• Bachelor’s Degree in Business Administration or related field preferred.
• 3–5 years experience in a Sales Manager or similar automotive leadership role.
• Fluent English communication skills essential.
• Experience leading and motivating sales teams.
• Strong understanding of customer-focused dealership operations.

Responsibilities

• Lead daily operations of the retail sales team to achieve sales and profitability targets.
• Coach and motivate Sales Consultants to maximise performance.
• Monitor sales performance, pipeline activity and KPIs; implement action plans.
• Build relationships with customers to enhance loyalty and satisfaction.
• Handle escalations and resolve complaints promptly.
• Analyse market trends and competitor activity to identify growth opportunities.
• Prepare and present sales, gross profit and performance reports.
• Utilise CRM and DMS to manage leads and sales activities.
• Partner with Marketing to support promotions and product launches.
• Drive continuous improvement to increase efficiency and customer experience.
• Maintain compliance with Nissan Dealer Standards and brand guidelines.
• Ensure adherence to policies and QHSE requirements and safe practices.

Skills

Leadership

People management

Sales leadership

Customer-focused

Analytical skills

Communication

Education

Bachelor's Degree in Business Administration

Tools

CRM

DMS

Job description

Job Description:

Role Overview

We areseekingan experienced and results-drivenSales Manager to lead our Nissan Retail Sales operation.

Reporting into the Retail Sales Manager, the successful candidate willbe responsible forachieving vehicle sales targets, enhancing customer satisfaction, developing a high-performing sales team, and driving showroom performance. This role plays a keypartin strengthening customer relationships,identifyingbusiness opportunities, and ensuring the delivery of an outstanding customer experience.

Key Responsibilities

• Lead and manage the daily operations of the retail sales team to achieve sales and profitability targets.

• Develop, coach, motivate and support Sales Consultants to maximiseindividual and team performance.

• Monitor sales performance, pipeline activity and key KPIs, implementing action plans to improve results where required.

• Build and maintain strong relationships with customers to enhance loyalty, retention and customer satisfaction.

• Handle customer escalations and ensure prompt resolution of complaints and concerns.

• Analysemarket trends, competitor activity and customer preferences to identify growth opportunities.

• Prepare and present regular sales, gross profit and performance reports to management.

• UtiliseCRM and DMS systems to effectively manage leads, customer interactions and sales activities.

• Partner with Marketing to support promotions, campaigns and new product launches.

• Drive continuous improvement initiatives to increase operational efficiency and customer experience.

• Maintain compliance with Nissan Dealer Standards, showroom presentation requirements and brand guidelines.

• Ensure adherence to company policies, QHSE requirements and safe working practices.

Qualifications & Education

• Bachelors Degree in Business Administration or a related discipline preferred.

Work Experience

• 3–5 years experience in a Sales Manager, Sales Supervisor or similar automotive sales leadership role.

• Proven track record of achieving ambitious sales targets and business objectives.

• Experience leading, developing and motivating sales teams.

• Strong understanding of customer-focused sales environments and dealership operations.

• Fluent English communication skills are essential.

Skills & Competencies

• Strong leadership and people management skills.

• Commercial and business acumen.

• Customer-focused mindset.

• Results-driven approach.

• Strong analytical and problem-solving abilities.

• Excellent communication and stakeholder management skills.

Why Join Us?

• Join one of the UAE’s leading automotive groups.

• Lead a well-established retail sales operation.

• Work with one of the world’s most recognised automotive brands.

• Opportunity to make a direct impact on sales performance, customer experience and team development.