Sales Executive - E-commerce

MBRF; Dubai; In loco; AED 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

MBRF in the United Arab Emirates is seeking a results-driven E-commerce Operations Specialist to manage listings, content accuracy, and assortment across assigned retailer platforms.

You will drive sales growth, coordinate promotions, monitor performance, and ensure stock availability in collaboration with Supply Chain and Demand Planning teams.

Fluent English is required; Arabic is a plus. 2-5 years in FMCG or e-commerce, strong Excel and Power BI skills, and a bachelor’s degree are preferred.

Competenze

• Bachelor’s degree in a related field with 2–5 years in e-commerce or FMCG sales.
• Experience with retailer portals, e-commerce platforms, and marketplace customers.
• Fluent English; Arabic is a plus.

Mansioni

• Manage product listings, content accuracy, and assortment across assigned e-commerce customers.
• Drive sales growth and execution across e-commerce channels by monitoring performance.
• Ensure full product distribution and align growth strategies with retailer objectives.
• Execute promotions and online activations while monitoring visibility, search rankings, banners and performance.
• Monitor stock availability, replenishment, and inventory rotation with Supply Chain teams.
• Coordinate urgent deliveries, manage out-of-stock situations and service levels.
• Manage customer relationships through regular business reviews with e-retail partners.
• Resolve operational issues and escalations to support customer satisfaction.
• Coordinate content updates and product information across platforms.
• Monitor statements of account, collections, and financial reconciliation activities.
• Collaborate with Sales, Marketing, Finance, Customer Service, Quality, Supply Chain and external teams.

Conoscenze

Digital shelf execution

Sales growth

E-commerce operations

Microsoft Excel

Power BI

Stakeholder management

Analytical thinking

Strong communication

Formazione

Bachelor’s degree in Business Administration, Marketing, Commerce, or Supply Chain

Strumenti

Power BI

Microsoft Excel

Descrizione del lavoro

How about building your career at one of the world’s largest food companies? Come work at MBRF, a company present in the lives of thousands of families around the world. From the simplest moments to the most special ones, we nourish life through quality, innovation, and the people who make everything happen.

What will you be doing at MBRF?

• Manage product listings, content accuracy, and assortment across assigned e-commerce customers and marketplace platforms, ensuring excellent digital shelf execution.
• Drive sales growth and execution excellence across e-commerce channels by monitoring performance and supporting the achievement of business targets.
• Ensure full product distribution and availability while aligning MBRF growth strategies with customer and marketplace objectives.
• Execute promotions, campaigns, and online activations while monitoring visibility, search rankings, banners, and overall online performance.
• Monitor stock availability, replenishment requirements, and inventory rotation in collaboration with Supply Chain and Demand Planning teams.
• Coordinate urgent deliveries, manage exception handling, and follow up on out-of-stock situations to maintain service levels.
• Manage customer relationships through regular business reviews, customer meetings, and continuous collaboration with e-retail partners.
• Support customer satisfaction by resolving operational issues, complaints, and service-related escalations in a timely manner.
• Coordinate content updates, artwork approvals, and product information management to ensure accuracy across all platforms.
• Monitor statements of account, collections, credit notes, and financial reconciliation activities to ensure effective account management.
• Work closely with Sales, Marketing, Finance, Customer Service, Quality, Supply Chain, and external customer teams to deliver business objectives.

What kind of profile are we looking for?

• Bachelor’s degree in Business Administration, Marketing, Commerce, Supply Chain, or a related discipline.
• 2-5 years of experience in E-Commerce, FMCG Sales, Sales Operations, Trade Marketing, Customer Service, or a related commercial function.
• Experience working with retailer portals, e-commerce platforms, and marketplace customers is preferred.
• FMCG industry experience is highly desirable.
• Strong understanding of e-commerce operations, online execution, and key digital commerce performance metrics.
• Fluent in English; Arabic is considered an advantage.
• Advanced Microsoft Excel skills; experience with Power BI is preferred.
• Experience analyzing sell-out, stock, market, and performance data to support commercial decisions.

What competencies are key to this role?

• Strong commercial acumen and customer-focused mindset.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and strong execution skills.
• Proactive approach to issue resolution and continuous improvement.
• Strong financial awareness and ability to manage collections, reconciliations, and account-related processes.
• Ability to build productive and long-term customer relationships.

What can you expect from MBRF?

• Being part of a global, collaborative and dynamic working environment.
• Strong corporate culture with commitments to customers, employees and the communities we serve.
• Vertical, horizontal and cross-functional growth opportunities.
• Competitive compensation and benefits package.