SALES COORDINATOR

Four Seasons; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Tax-free salary and tips

Staff housing

Free transportation to and from work

Medical and life insurance

Paid annual leave

Home leave tickets

Career development programs

Job summary

Four Seasons Dubai is seeking a Sales Coordinator to support the Director of Sales and Sales Managers with administrative tasks, client inquiries, and bookings.

You will respond to inquiries, prepare contracts and reports, and maintain Golden Sales & Catering accounts. Proficiency with MS Office and CRM experience is required; knowledge of Opera and related systems is a plus.

Qualifications

• Excellent communication and organizational skills.
• Ability to work efficiently in a fast-paced, demanding environment.
• Proficient with MS Word, Excel, PowerPoint; CRM experience.
• CRM experience preferred; knowledge of Opera and Golden Sales Catering is a plus.
• Communicate effectively with clients and management, manage multiple projects.

Responsibilities

• Support Director of Sales and Sales Managers with administrative tasks.
• Handle client and hotel requests; primary contact when managers are out.
• Respond to inquiries by phone and email; maintain professional standards.
• Prepare written correspondence, contracts, reports using MS Word and Excel.
• Maintain Golden Sales & Catering accounts and booking records; perform system maintenance.
• Produce weekly/monthly reports (Forecast, Sales Reports, occupancy) on time.
• Ensure Salesforce input and data accuracy; assist with month-end processes.
• Conform to Four Seasons standards for sales/marketing; collaborate with team.

Skills

Communication

Organization

Multitasking

CRM experience

MS Office

Opera knowledge

Tools

MS Word

Excel

PowerPoint

CRM

Opera

Golden Sales Catering

Job description

Job Description:

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What You Will Do

• The Sales Coordinator will support Director of Sales and Sales Managers in the office by providing assistance in all administrative tasks.
• Handle incoming requests from clients and hotels, act as primary client contact when Sales Managers are out of the office
• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, MS Excel, Golden Sales & Catering and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis.
• Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as: consistent account input, correct booking information, correct use of the system
• Run all month end reports associated with Corporate Month End and complete the month end tracking spreadsheets.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
• Fielding incoming inquiries and distributing to proper recipient.
• Managing projects related to sales initiatives such as holiday gifts
• The ability to perform other tasks or projects as assigned by hotel management.

What You Bring

• Excellent communication and organizational skills.
• Can work efficiently and effectively in a fast paced demanding environment.
• Works well under pressure, multitasking, and team player
• Proactive, organized and customer service-oriented
• Take prompt action to begin and accomplish assignments
• Work cooperatively with managers and co-workers
• Remain calm and professional while working under pressure and handle multiple projects/deadlines
• Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet Research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks
• Preferably knowledge of Opera and Golden Sales Catering / Delphi
• Communicate effectively with clients and all levels of management
• Manage and prioritize work with minimal supervision

What We Offer

• Work Authorization.
• Competitive tax-free salary, service charge, tips.
• End of service gratuity.
• Complimentary full board living accommodation in a high quality staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning & Development Programs.
• Career opportunities and international transfer.
• And more

Schedule & Hours

• 6 days per week over 48 working hours.