Sales Controls & Governance Associate

Citigroup Inc.; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Citigroup Inc. in Dubai seeks a Sales Controls Execution Associate to support governance, surveillance, control testing, and business admin activities.

The role requires strong analytical skills and business acumen to execute control assessments, identify risks, and drive corrective actions. You will collaborate with Sales, Compliance, Risk, and Operations to strengthen governance, prepare MIS and dashboards, and support vendor governance and KPI management.

Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
• 3-5 years of experience in audit, operations, controls, surveillance, risk, compliance or similar fields.
• Experience with outsourced vendors, governance frameworks, transition projects, and KPI management.
• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, AI and data analysis tools.

Responsibilities

• Execute Manager's Control Assessments (Risk & Controls Self Assessment), Standard Periodic Testing, Control Design Assessment (CDA) and self-assessments, ensuring timely completion, quality reviews, and remediation tracking.
• Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
• Perform sales surveillance reviews including mystery shopping activities in accordance with regulatory and internal requirements.
• Ensure surveillance sampling and monitoring activities are executed in line with country and regional procedures.
• Track, monitor, and support closure of issues and corrective action plans.
• Manage and support the in-country sales practice review program.
• Prepare MIS, dashboards, presentations, and monthly updates for senior management on sales controls and surveillance outcomes.
• Support vendor governance activities, including KPI monitoring, payment tracking, performance reviews, and service oversight.
• Assist with transition initiatives, special projects, resource planning, and other business support activities.
• Partner with Sales, Compliance, Risk, and Operations teams to strengthen control effectiveness and governance standards.

Skills

Analytical thinking

Reporting

Stakeholder mgmt

Excel

PowerPoint

Data analysis

Regulatory awareness

Education

Bachelor's degree in Business/Finance/Risk Management

Tools

AI tools

Data analysis tools

Job description

Citigroup Inc. in Dubai seeks a Sales Controls Execution Associate to support governance, surveillance, control testing, and business admin activities.

The role requires strong analytical skills and business acumen to execute control assessments, identify risks, and drive corrective actions. You will collaborate with Sales, Compliance, Risk, and Operations to strengthen governance, prepare MIS and dashboards, and support vendor governance and KPI management.