Controls Execution Manager (UAE Nationals only) - DUBAI

Citigroup Inc.; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Citigroup Inc. in Dubai seeks a Sales Controls Execution Associate to support governance, surveillance, control testing, and business admin activities.

The role requires strong analytical skills and business acumen to execute control assessments, identify risks, and drive corrective actions. You will collaborate with Sales, Compliance, Risk, and Operations to strengthen governance, prepare MIS and dashboards, and support vendor governance and KPI management.

Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
• 3-5 years of experience in audit, operations, controls, surveillance, risk, compliance or similar fields.
• Experience with outsourced vendors, governance frameworks, transition projects, and KPI management.
• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, AI and data analysis tools.

Responsibilities

• Execute Manager's Control Assessments (Risk & Controls Self Assessment), Standard Periodic Testing, Control Design Assessment (CDA) and self-assessments, ensuring timely completion, quality reviews, and remediation tracking.
• Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
• Perform sales surveillance reviews including mystery shopping activities in accordance with regulatory and internal requirements.
• Ensure surveillance sampling and monitoring activities are executed in line with country and regional procedures.
• Track, monitor, and support closure of issues and corrective action plans.
• Manage and support the in-country sales practice review program.
• Prepare MIS, dashboards, presentations, and monthly updates for senior management on sales controls and surveillance outcomes.
• Support vendor governance activities, including KPI monitoring, payment tracking, performance reviews, and service oversight.
• Assist with transition initiatives, special projects, resource planning, and other business support activities.
• Partner with Sales, Compliance, Risk, and Operations teams to strengthen control effectiveness and governance standards.

Skills

Analytical thinking

Reporting

Stakeholder mgmt

Excel

PowerPoint

Data analysis

Regulatory awareness

Education

Bachelor's degree in Business/Finance/Risk Management

Tools

AI tools

Data analysis tools

Job description

Role Purpose

The Sales Controls Execution Associate supports sales governance, surveillance, control testing, and business administration activities. The role requires strong analytical skills and business acumen to execute control assessments, identify emerging risks and trends, drive corrective actions, and support vendor governance and sales monitoring programs.

Key Responsibilities

• Execute Manager's Control Assessments (Risk & Controls Self Assessment), Standard Periodic Testing, Control Design Assessment (CDA) and self-assessments, ensuring timely completion, quality reviews, and remediation tracking.
• Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
• Perform sales surveillance reviews including mystery shopping activities in accordance with regulatory and internal requirements.
• Ensure surveillance sampling and monitoring activities are executed in line with country and regional procedures.
• Track, monitor, and support closure of issues and corrective action plans.
• Manage and support the in-country sales practice review program.
• Prepare MIS, dashboards, presentations, and monthly updates for senior management on sales controls and surveillance outcomes.
• Support vendor governance activities, including KPI monitoring, payment tracking, performance reviews, and service oversight.
• Assist with transition initiatives, special projects, resource planning, and other business support activities.
• Partner with Sales, Compliance, Risk, and Operations teams to strengthen control effectiveness and governance standards.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
• 3-5 years of experience in audit, operations, controls, surveillance, risk, compliance or similar fields
• Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, AI and data analysis tools.

Additional Requirements

• Strong understanding of risk and control principles, issue management, and regulatory compliance requirements.
• Ability to adapt to emerging regulatory and controls environment
• Pro-actively identify areas of focus and enhancements

Risk & Control Accountability

Demonstrate sound risk judgment and ensure compliance with applicable laws, regulations, policies, and procedures.

Execute key controls requirements and support the protection of the firm's reputation, clients, and assets through effective governance and surveillance practices.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Risk Management, Accounting, or a related discipline.
• 3-5 years of relevant experience in controls, surveillance, risk management, compliance, audit, operations, or sales governance.
• Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
• Strong analytical, reporting, problem-solving, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, and data analysis tools.

Preferred Background:

• Candidates with experience in Operations, Internal Audit, Risk & Controls, Business Monitoring, or Compliance functions are preferred.
• Prior experience with consulting firms (e.g., Big 4 or similar advisory organizations) in audit, controls testing, risk advisory, or operational excellence engagements will be an advantage.
• Exposure to financial services, consulting, sales governance, or regulatory environments is desirable.

Job Family Group:

Consumer Sales

Job Family:

Consumer Sales Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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