Controls Execution Manager (UAE Nationals only) - DUBAI

Citi; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Citi in the United Arab Emirates seeks a Sales Controls Execution Associate to support sales governance, surveillance, control testing, and business administration. The role emphasizes analytical capability and cross-functional collaboration with Compliance, Risk, and Operations.

You will analyze data, identify control gaps, track issues, and prepare dashboards for senior management while coordinating with vendors and in-country teams to strengthen governance standards.

Qualifications

• Bachelor's degree in Business, Finance, Risk Management or related discipline.
• 3-5 years of experience in controls, surveillance, risk, compliance or similar fields.
• Experience with outsourced vendors, governance frameworks, KPI management.
• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, AI and data analysis tools.

Responsibilities

• Execute Manager's Control Assessments, risk & controls self assessments, and control design assessments with timely completion and remediation tracking.
• Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
• Perform sales surveillance reviews including mystery shopping activities per regulatory and internal requirements.
• Ensure surveillance sampling and monitoring activities align with country and regional procedures.
• Track, monitor, and support closure of issues and corrective action plans.
• Manage and support in-country sales practice review program.
• Prepare MIS, dashboards, and monthly updates for senior management on sales controls and surveillance outcomes.
• Support vendor governance activities including KPI monitoring, payment tracking, and performance reviews.

Skills

Audit & Controls

Data analysis

Governance & compliance

Stakeholder management

Excel & PowerPoint

AI data analysis tools

Education

Bachelor's degree in Business, Finance, Risk Management

Tools

Excel

PowerPoint

AI Tools

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Role Purpose

The Sales Controls Execution Associate supports sales governance, surveillance, control testing, and business administration activities. The role requires strong analytical skills and business acumen to execute control assessments, identify emerging risks and trends, drive corrective actions, and support vendor governance and sales monitoring programs.

Key Responsibilities

• Execute Manager's Control Assessments (Risk & Controls Self Assessment), Standard Periodic Testing, Control Design Assessment (CDA) and self-assessments, ensuring timely completion, quality reviews, and remediation tracking.
• Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
• Perform sales surveillance reviews including mystery shopping activities in accordance with regulatory and internal requirements.
• Ensure surveillance sampling and monitoring activities are executed in line with country and regional procedures.
• Track, monitor, and support closure of issues and corrective action plans.
• Manage and support the in-country sales practice review program.
• Prepare MIS, dashboards, presentations, and monthly updates for senior management on sales controls and surveillance outcomes.
• Support vendor governance activities, including KPI monitoring, payment tracking, performance reviews, and service oversight.
• Assist with transition initiatives, special projects, resource planning, and other business support activities.
• Partner with Sales, Compliance, Risk, and Operations teams to strengthen control effectiveness and governance standards.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
• 3-5 years of experience in audit, operations, controls, surveillance, risk, compliance or similar fields
• Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, AI and data analysis tools.

Additional Requirements

• Strong understanding of risk and control principles, issue management, and regulatory compliance requirements.
• Ability to adapt to emerging regulatory and controls environment
• Pro-actively identify areas of focus and enhancements

Risk & Control Accountability

Demonstrate sound risk judgment and ensure compliance with applicable laws, regulations, policies, and procedures.

Execute key controls requirements and support the protection of the firm's reputation, clients, and assets through effective governance and surveillance practices.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Risk Management, Accounting, or a related discipline.
• 3-5 years of relevant experience in controls, surveillance, risk management, compliance, audit, operations, or sales governance.
• Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
• Strong analytical, reporting, problem-solving, and stakeholder management skills.
• Proficiency in Excel, PowerPoint, and data analysis tools.

Preferred Background:

• Candidates with experience in Operations, Internal Audit, Risk & Controls, Business Monitoring, or Compliance functions are preferred.
• Prior experience with consulting firms (e.g., Big 4 or similar advisory organizations) in audit, controls testing, risk advisory, or operational excellence engagements will be an advantage.
• Exposure to financial services, consulting, sales governance, or regulatory environments is desirable.

Job Family Group: Consumer Sales

Job Family: Consumer Sales Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

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