Sales Associate

R&B Fashion; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

R&B Fashion in Abu Dhabi is seeking a Sales Associate to maximize sales and deliver exceptional customer service. You will greet customers, assist in selecting products, and promote loyalty programs while following brand standards.

You will also maintain store merchandise, participate in visual merchandising, manage inventory, and operate the POS system with accuracy and compliance to loss prevention policies.

Qualifications

• Bachelor's degree required.
• Experience in sales preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and assist in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the loyalty program to encourage repeat sales.
• Deliver excellent customer service following the GUEST model (Greet, Understand, Explain, Sell, Thank).
• Remain informed about brands within the group to offer effective suggestions and cross-sell opportunities.
• Educate customers on product features, benefits, materials and care instructions.
• Maintain a well-groomed and professional appearance and be flexible to extended hours during peak periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
• Display products attractively according to store layout and VM guidelines.
• Record and maintain accurate inventory for incoming/outgoing stock and promotions.
• Upsell and cross-sell to increase sales opportunities and communicate promotions.
• Efficiently operate POS for billing and transactions; balance till at start/end of shifts; process payments; issue receipts and change; ensure loss prevention policies.

Education

Bachelor's degree

Job description

Job Description:

Position Objective:

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibility:

Customer Service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the companys loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / Attitude / Knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired Qualification:

The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.