Sales Associate

Trafalgar Luxury Group; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

Trafalgar Luxury Group is seeking a Sales Associate to join our luxury retail team in Abu Dhabi. You will provide exceptional customer service, guide clients, and drive in-store sales while maintaining a premium shopping experience.

Responsibilities include advising on watches and jewelry, handling POS transactions, and supporting VIP customers with personalized service. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Excellent communication skills are a must.
• Experience in luxury retail sales with VIP customer handling in watches and jewelry.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask in a fast-paced environment.
• Proficiency in basic math and experience using a POS system.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Positive attitude, self-motivated, and a team player.
• High school diploma or equivalent; further education a plus.

Responsibilities

• Offer product information and guidance to customers in stores.
• Understand customer needs to recommend products or services that meet their requirements.
• Demonstrate in-depth knowledge of products including features, benefits and usage.
• Build customer database and follow-up with VIP customers.
• Maintain a clean and organized store environment, including restocking shelves and displays.
• Process transactions accurately using the POS system, handling cash, cards and other methods.
• Address inquiries, concerns and complaints professionally, escalating when necessary.
• Collaborate with team members to achieve sales targets and store success.
• Stay updated on promotions and product launches to communicate to customers.
• Participate in ongoing training to enhance product knowledge and sales skills.

Skills

Excellent communication skills

VIP customer handling in luxury

Strong interpersonal skills

Multitasking in fast-paced env

POS & basic math proficiency

Flexibility for varied schedules

Positive attitude and teamwork

Education

High school diploma or equivalent

Additional education or certifications a plus

Job description

The Sales Associate, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.

Responsibilities

• Offering product information and guidance to the Customers in the stores.
• Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
• Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
• Build customer Data base and follow-up with the VIP customers.
• Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
• Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
• Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.

Qualifications and Requirements

• Excellent communication skills is a must.
• Previous experience in luxury retail sales in luxury watches and Jewelry with a focus on VIP customer handling and customer service.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Proficiency in basic math and experience using a point-of-sale (POS) system.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Positive attitude, self-motivated, and a team player.
• High school diploma or equivalent required; additional education or certifications are a plus.