Sales Associate

Majid Al Futtaim; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a Sales Associate to achieve sales targets through excellent customer service and deep product knowledge. You will identify customer needs and promote in-store brands while upholding Majid Al Futtaim guidelines.

The role emphasizes hitting targets, maintaining store standards, and contributing to a great shopping experience with upsell opportunities across Majid Al Futtaim Fashion brands.

Qualifications

• High School Certificate is required or equivalent.
• 1-2 years of industry experience preferred; fresh grads can apply.
• Experience in fashion/retail environment is a plus.

Responsibilities

• Achieve set sales targets and drive revenue through effective customer engagement.
• Provide excellent customer service and build strong relationships with shoppers.
• Maintain store standards, cleanliness, and stock replenishment.
• Demonstrate product knowledge and assist customers with informed recommendations.
• Assist in upselling and cross-selling Majid Al Futtaim fashion brands.

Skills

Customer service

Product knowledge

Upselling

Education

High School Certificate

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Sales Associate | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Sales Associate will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

ROLE PROFILE:

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer's Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience Preferred, Fresh grads can apply