Sales Associate - eleventy

Majid Al Futtaim; Abu Dhabi Emirate; On-site; AED 36,000 - 60,000; Full time

Benefits offered by this job

Friendly environment

Large team of colleagues

Leadership model guidance

Job summary

Majid Al Futtaim Lifestyle is hiring a Sales Associate to champion customer service and drive sales across our fashion brands in Abu Dhabi. You will engage customers, understand needs, and guide them to the right products, while maintaining store standards and security compliance.

The role requires 1–2 years of experience, strong communication skills, and a High School Certificate. Join a diverse team with a focus on excellent guest experiences and store performance.

Qualifications

• Customer service excellence and understanding customer needs.
• Escalate customer concerns to store manager when necessary.
• Achieve and exceed sales targets with product knowledge.

Responsibilities

• Be the ultimate champion of customer service standards in line with Majid Al Futtaim guidelines.
• Address customer concerns promptly and professionally, escalating timely to the store manager as needed.
• Achieve set sales targets and use creative upsell and cross-sell approaches.
• Contribute to sales targets with product knowledge and opportunities to upsell/cross-sell.
• Maintain store standards, assist with in-store tasks like cleanliness and replenishment.
• Comply with store security policies to minimize stock loss.
• Utilize advanced selling skills to support customers and build repeat business.
• Recommend and locate merchandise across Majid Al Futtaim brands when not available in-store.

Skills

Good communication

Education

High School Certificate

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day

JOB TITLE

Sales Associate | Majid Al Futtaim Lifestyle | Operations

ROLE PROFILE:

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience
• Good Communication Skills

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.