Sales Assistant UAE

GMG; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

GMG in Dubai is seeking a customer-focused retail associate to assist customers, describe product features, and support sales with brand knowledge. The candidate will handle transactions, explain warranties, and maintain store presentation while meeting standards for service and care.

Prior experience and strong interpersonal skills are advantageous for continued growth in a fast-paced environment. The role emphasizes upselling, accuracy in pricing, and adherence to company policies, with a

Qualifications

• High School/ Diploma or equivalent.
• 1 to 3 years of relevant experience.
• Product/brand knowledge.
• Interpersonal skills.
• Customer service orientation.

Responsibilities

• Describes product features and benefits; demonstrates use and handling of products.
• Educates clients on brands quality standards and specifications.
• Advises customers on product ranges best suited to their needs; answers customer queries to help them decide on purchase.
• Provides information on warranties, features, specifications, maintenance and care of products.
• Ensures customer needs are met, complaints are resolved (or escalated) and service is exceptional.
• Maintains awareness of new product launches, promotions and sales.
• Achieves sales targets by using sales techniques, up-selling and cross selling.
• Ensures promotions and pricing are accurate and in line with company policies.
• Computes sale prices and discounts; maintains sales records.
• Receives and processes cash changes and credit payments; generates invoices and receipts.
• Operates as a cashier and maintains money handling accuracy.
• Follows after-sales processes and adheres to repair/return policies and procedures.
• Adheres to loss prevention and inventory controls and SOPs.
• Provides assistance in store merchandising and product placement.
• Maintains housekeeping and grooming standards in-store at all times.

Skills

Interpersonal skills

Customer service orientation

Product/brand knowledge

Education

High School/ Diploma

Job description

Who we are

GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home-grown brands across sport food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today GMGs investments span across four key verticals: GMG Sports GMG Food GMG Health and GMG Consumer Goods. Under the ownership and management of the Baker family it has become a leading global company affiliated with the worlds most successful and respected brands in the well-being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands into its markets.

About the role

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers queries to help them make a decision on the purchase
• Provides information to customers on warranties features specifications maintenance and care of products.
• Ensures customers needs are met complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches promotional events and sales
• Achieves sales targets by using sales techniques up-selling and cross selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the stores after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Self-Management

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments new techniques and current issues through continued education and professional growth

Qualifications / Skills

• High School/ Diploma
• A minimum of 1 to 3 years of relevant experience
• Product/brand knowledge
• Interpersonal skills
• Customer service orientation