Sales Advisor (Arabic Speaker)

Mouawad; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retailer in Dubai seeks an Arabic-speaking sales advisor to enhance customer experience and achieve sales targets. The role involves greeting customers, managing the boutique, and fostering strong relationships while showcasing luxurious jewelry. Candidates should possess 3-5 years in the jewelry industry, demand top-tier customer service skills, and speak Arabic fluently.

Qualifications

• 3-5 years of experience in the jewelry and diamond industry, preferably high-end.
• Exceptional customer service skills with a focus on luxury.
• Fluent Arabic is required.

Responsibilities

• Responsible for opening and closing the boutique smoothly.
• Provide excellent customer service and knowledge about products.
• Maintain showroom cleanliness and ensure proper inventory.

Skills

Customer service skills

Interpersonal communication skills

Arabic language proficiency

Job description

The Arabic-speaking sales advisor will produce desirable sales results and ensure that sales attain their monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.

Duties and Responsibilities

1. Responsible for the smooth opening and closing of the boutique.
2. Prepare the boutique for welcoming customers: checking the showcases and displays, monitoring cleanliness and tidiness of the showroom at all times, and ensuring inventory count and control at the beginning of every shift.
3. Greet and welcome customers according to Mouawad retail guidelines.
4. Attend to customers and provide excellent customer service and product knowledge.
5. Portray an immaculate grooming and appearance look.
6. Present jewelry using Mouawad standards and make sales to create an enchanting experience.
7. Always be aware of the price before communicating it to customers by checking the label first.
8. Upsell and cross-sell at every opportunity and promote other Mouawad branches.
9. Follow the boutique manager's or shift supervisor’s instructions regarding cash deposit, money exchange, bank deposits, Gold Souks visits for jewelry repairs, etc.
10. Maintain the safe room and showroom displays according to the 5S methodology.
11. Respond to management projects when assigned (attending events and exhibitions).
12. Maintain and develop great relationships with customers.
13. Gather market and customer information by engaging with customers and recording interests.
14. Record sales and order information and present it to the showroom manager via phone or mail.
15. Support team members during the sales process.
16. Attend team meetings and share best practices with colleagues.
17. Receive and handle repairs from customers.

Needed Skills and Competencies

• 3-5 years of experience in the jewelry and diamond industry; high-end jewelry background is recommended.
• Outstanding and luxurious customer service skills.
• Interpersonal communication skills.
• Arabic speaker (must).