SaaS Reliability & Service Operations Lead

Alpheya; United Arab Emirates; On-site; AED 600,000 - 1,000,000; Full time

Job summary

Alpheya, a wealth-management technology company in Abu Dhabi, seeks a senior SaaS operations leader to own service management end-to-end. You will govern SLAs, incident communications, disaster recovery, audits, and cost-per-tenant models across two geographies.

You will report to the CTO, work with bank customers, and drive a repeatable onboarding and release calendar for secure, compliant production environments.

Qualifications

• 12+ years in production operations, multi-tenant SaaS experience.
• Led severity-one bridges and post-incident reviews with executives.
• Experience with ISO 27001, SOC 2, or EU/Gulf outsourcing regulations.
• Deep Kubernetes and cloud expertise, DR design and capacity planning.
• Familiar with streaming/workflow infrastructure such as Temporal or Kafka.

Responsibilities

• Own SaaS operations end-to-end for all tenants and customers.
• Define SLAs, report performance, and manage incident communications.
• Lead audits, disaster recovery, backup verification, and cost per tenant.
• Oversee release and deployment operations across environments.
• Maintain an on-call rotation across regions and coordinate with teams.
• Develop tenant onboarding runbooks for repeatable live deployments.

Skills

SRE leadership

Incident management

Kubernetes

Azure

On-call management

Cost modelling

DR planning

Audit readiness

Vendor coordination

Tools

Azure

Kubernetes

Temporal

Kafka

Job description

Alpheya, a wealth-management technology company in Abu Dhabi, seeks a senior SaaS operations leader to own service management end-to-end. You will govern SLAs, incident communications, disaster recovery, audits, and cost-per-tenant models across two geographies.

You will report to the CTO, work with bank customers, and drive a repeatable onboarding and release calendar for secure, compliant production environments.