Royal Service Centre Agent Telephone Operator

TALENTMATE; Ras Al Khaimah; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs through Accor Academ

Career development within property and

Job summary

Accor's Mövenpick Resort Al Marjan Island in Ras Al Khaimah is hiring a Royal Service Centre Agent. This role focuses on handling guest calls and coordinating with departments to deliver seamless service.

You will personalize interactions and strive to exceed guest expectations, while promoting hotel facilities and services to enhance guest satisfaction. Requirements include at least 1 year of guest relations experience at a 5-star UAE resort and experience with Opera PMS; multilingual abilities

Qualifications

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multilingual i.e. Arabic / German/Russian / French languages would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Responsibilities

• Answer incoming calls promptly and professionally, providing exceptional service and ensuring all guest inquiries and requests are handled efficiently
• Act as the central point of contact for guests, coordinating with various hotel departments to ensure seamless communication and timely resolution of requests
• Take initiative to personalize each guest interaction, creating memorable experiences and exceeding guest expectations
• Promote hotel facilities, services, and special offerings, identifying opportunities to enhance the guest experience and satisfaction
• Maintain a courteous, friendly, and professional telephone manner while adhering to hotel standards and procedures
• Accurately record and relay messages, requests, and service follow-ups to ensure guest needs are met promptly and effectively

Skills

Guest relations experience

Multilingual (Arabic, German, Russian,

Tools

Opera PMS

Job description

Job Description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.

Royal Service Centre Agent

First impressions are everything! As a Telephone Operator, you will take care of the guests by answering to all the calls in our Royal Service Centre.

What You Will Be Doing

• Answer incoming calls promptly and professionally, providing exceptional service and ensuring all guest inquiries and requests are handled efficiently
• Act as the central point of contact for guests, coordinating with various hotel departments to ensure seamless communication and timely resolution of requests
• Take initiative to personalize each guest interaction, creating memorable experiences and exceeding guest expectations
• Promote hotel facilities, services, and special offerings, identifying opportunities to enhance the guest experience and satisfaction
• Maintain a courteous, friendly, and professional telephone manner while adhering to hotel standards and procedures
• Accurately record and relay messages, requests, and service follow-ups to ensure guest needs are met promptly and effectively

Qualifications

Your experience and skills include:

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Additional Information

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Ras Al Khaimah Company Website: https://www.group.accor.com Job Function: Customer Service Company Industry/

Sector: Hospitality

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/