Robotics Support Engineer & R&D Specialist

RoboHub; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

RoboHub in Dubai, United Arab Emirates, seeks a versatile Robotics Support Associate to join our operations team. You will handle robot setup, testing, maintenance, and customer demonstrations, delivering hands-on support to clients and internal teams.

You will also contribute to R&D by applying machine learning techniques, maintaining knowledge bases, and participating in robotics events. Achieve fast, accurate responses and maintain high service standards in a dynamic, deadline-driven

Qualifications

• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Consistent, accurate, and thorough with an eye for details.
• Excellent customer service, outstanding communication skills, written and verbal skills are a must.
• Discipline to keep the deadline-driven environment, provide timely reports, and feedback.

Responsibilities

• Robot Setup: set up robots per project scope, update feed files, mapping, announcements, branding, performance optimization, and configurations for delivery.
• Testing & Quality Control: conduct performance and integration testing; submit reports, apply fixes, and record procedures and results; install, program, and repair controllers and tools; train operators.
• Monitoring Performance: monitor robot performance to ensure systems updated, secure, and protected from cyber-attacks, mishandling, or damage as per policies.
• Maintenance & Repairs: maintain and manage robots in good condition; diagnose issues and perform repairs at client or company premises.
• Customer Interaction & Demonstrations: conduct product demonstrations, explain features, and understand requirements to ensure welcoming experience.
• Customer Queries Handling: respond to queries via call, email, chat, and walk-ins; resolve or escalate appropriately.
• Technical Support & Ticket Management: manage customer inquiries and tickets, assign to teams, follow up on resolutions, and provide after-sales support.
• Robot Training & Development: apply ML techniques to design and build robotics applications; testing for safety and quality; focus on perception, mapping, anomaly detection, and optimization.
• Knowledge Base Development: create and maintain technical documentation and troubleshooting materials to support internal teams and customers.

Skills

Multitasking

Attention to detail

Customer service

Report writing

Job description

RoboHub in Dubai, United Arab Emirates, seeks a versatile Robotics Support Associate to join our operations team. You will handle robot setup, testing, maintenance, and customer demonstrations, delivering hands-on support to clients and internal teams.

You will also contribute to R&D by applying machine learning techniques, maintaining knowledge bases, and participating in robotics events. Achieve fast, accurate responses and maintain high service standards in a dynamic, deadline-driven